Some experts believe email marketing is at death's door. However, many service-based businesses thrive on intelligent email campaigns. The tourism industry uses email marketing to alert customers about time-sensitive deals on airfare and hotels; insurance agencies use email to remind clients of renewals.
If your success depends on client engagement, you must be able to spread the word effectively. Use these tips to maximize the power of your emails:
1. Establish Your Keystone
Your success in email marketing hinges on satisfied customers forwarding their positive experiences to family and friends. The material and connection you create with your customers should inspire them to share.
The Butcher and the Boar has created a distinctive voice that appeals to its audience. The company comes up with inventive, humorous taglines that will draw recipients into opening its emails. It also creates 16-words-or-less taglines that make its service stand out.
Your content is the keystone that distinguishes your brand. Once created, your content can be expanded upon for blog content to drive your SEO or condensed into social media posts. A great email can cover all bases, and you can repurpose the content to multiply the effectiveness of your message while saving yourself time and effort.
2. Know Your Audience
Truly memorable content must be delivered to its intended audience at the perfect time. Sporadically sending a flat message to your entire database means you're missing the boat.
Create clear personas for your audience based on demographic and qualitative information. Mine your email list, dividing your audience into practical segments. The more targeted your message, the more likely it is to be opened.
Compete, an analytics service, does a great job of this. By emailing free account holders detailed reports of competitors' analytics and giving them the option of being able to see more information with a paid account, the company effectively targets its already-satisfied audience.
3. Add Value
Don't push a hard sell via email. Pressuring your audience will likely alienate them to the point that they ignore your future attempts. Instead, add value. For example, UPS allows you to track your packages via email (and mobile device) in addition to confirming shipment and delivery. This makes its services more useful to customers.
4. Discover Your Design
People gravitate toward the visually pleasing. Use vibrant colors in your template, and stick to one theme so your audience can easily identify you. Your brand should have a consistent appearance across all mediums.
Don't bog down your emails with images - email providers can block excessive graphics. Your message could be distorted or dumped in your audience's spam folder.
Most importantly, make your template mobile responsive. Your audience is on the move, and 48 percent of email is read on a mobile device. For example, Asana, a project management software, sends customer emails in a responsive format that allows them to view the information on any device.
When you send an email message, remember these best practices:
- Be concise. Your audience is busy, so your message should be succinct.
- Be relevant. Don't dish out yesterday's news. Show your audience your service's impact.
- Be transparent. Tell your audience why they receive your message and how it can help them.
- Be professional. Make your content easy to read. Use short sentences, and double-check your spelling, grammar and formatting.
Email marketing isn't dead. In fact, it's an invaluable tool for service-based businesses. An email campaign built on valuable content, consistency, and vivid design can spur your target audience to action and help you build lasting relationships with customers.