A BPM system enables a company to quickly and easily roll up data and deliver them to those who need instant access to the information. This technological capability enables faster decision-making and cycle times, greater visibility and transparency of data, along with the accompanying cost savings to those functions. In short, it enables “access to a single version of the truth,” writes Tad Leahy in his article “BPM Grows Up,” which appeared in the January 2004 issue of Business Finance magazine. Users of well-structured BPM systems can go to one place to quickly get all of the accurate and highly detailed information they need to make business decisions. And that’s exactly what Miles Kimball’s managers say they like about their Geac Performance Management (Geac PM) system.
“Our decisions now can be more data-driven, as opposed to pure gut feelings,” says Doreen Carstens, vice president of creative and merchandising at Miles Kimball.
The catalog company is using the Geac PM system delivered in an application service provider (ASP, or Web-enabled) format. The staged implementation process, which began in February 2003, is almost complete. Phase one entailed giving managers daily access to analytical reports of transactional data. Phase two, which was completed last October, brought an operational and budgetary program online. According to Dana S. Gilman, vice president of product planning and analysis, each manager now can plug into the system his or her operating budget to see how it will impact all of the other areas of the business.
“For example, in [Geac PM], we can budget our orders filled per work hour, feed that information against our order forecast, and very quickly derive payroll and tax liability costs for our budget,” says Gilman.
This clear and shared view of the entire back-end operation has enabled Miles Kimball managers to make better, more informed decisions in a quicker and more streamlined fashion, she notes.