How To Prevent a Customer Data Breach Disaster ... and What To Do When You Fail
6. Drafting and communicating responses: "The goal is to create templates and draft documents, Web pages, FAQs and other supporting materials in advance," says Spiezle. Those can include:
- internal communications;
- partner communications;
- phone scripts;
- on-hold messages;
- spokesperson training;
- email and letter templates; and
- website and FAQs.
7. Providing assistance and remedies to customers or partners affected by the data breach: "This can range from credit reports to ID theft mitigation services," says Spiezle. "The need is based on the breach type and information disclosed."