3. You're Not Monitoring How Employees Speak With Prospects Over the Phone
According to helpscout.net, 73 percent of consumers give up on a business because of rude or incompetent staff. If you're not sure how well your employees speak with prospects over the phone, you could be losing prospects. One solution is to invest in call-recording software that helps you monitor calls between employees and prospects. Call monitoring will help you assess employee professionalism and knowledge of your products and services. With this information, you can then determine if employee coaching or additional product training is necessary.
Using these three relatively simple tactics can help you to improve your phone handling techniques. You'll be able to capture more leads and ultimately win more businesses.