A Screw-up of Olympian Proportions
This means an entire new proposal must be submitted to the International Olympic Committee less than one month before the site selection. Even on the remote chance New York City is selected, nothing will wipe the dozens and dozens of eggs off the faces of New Yorkers and the USOC in the eyes of the world.
The final choice of a venue is to be made on July 6.
Letters to the Editor
In response to "Crowe Eats Crow," which published 6/14/05:
Aren't you glad there is no video of the Russell Crowe incident? Imagine how many times we would have seen it by now.
--Susan Pepperdine, with Pepperdine & Associates Inc.
While it must be emphasized that Crowe should have been made whole prior to his
tantrum, the reference to Philly's Rittenhouse Hotel is a tad simplistic ["Crowe Eats Crowe," 6/14/05]. I recall reading a book by Jan Carlson, head of SAS Airlines, which he titled "Moments of Truth." He had the exact same philosophy as the Rittenhouse folks ... empower employees to keep the customer happy.
Of course, SAS went out of business.
Such empowerment is only one part of the equation. However, I think these
"moments of truth" are also moments of decision: There is a point in every
problematic customer interchange where the vendor decides to stick with the
client or that the client is not worth keeping. Hopefully, the former decision
is the far more common. In Crowe's case, I'd let this bird fly away.
--Dan Boyden, with Mailing Services of Virginia
I really like this common sense column!! Thanks for doing it - it's much-needed.
Re: the thrown telephone incident, If I'd paid $3000 for a night in a hotel I'd
expect my phone to work too. I suspect Estrada is a typical night crew employee