“Sicko” — Did Michael Moore Get It Right?
I was floored. Since when do I have to pay to find out how much money to send Comcast? Clearly, this is a case of the bean counters running “customer service,” looking at this as a cost center, rather than an opportunity to touch customers, cross-sell and upsell.
Obviously, I hung up and did not pay the fee.
The crack customer win-back team from Comcast called a few days later, asking what it would take to get me to switch back.
I just started laughing and told them if they would like to know that answer, the charge will be $4.95.
They hung up.
P.P.S. This is the final “Business Common Sense” of 2007. I—and the entire team—wish you a joyous holiday season and a healthy, happy and prosperous New Year. See you January 8, 2008.