3 Ways to Segment Mobile Customers
With 90 percent of Americans using cell phones, many marketers may not be surprised that studies are emerging showing that mobile customers convert at significantly higher rates than online consumers—even when viewing the same offer. The device that's often with them all day is a perfect one-on-one marketing opportunity. Now all marketers have to do is figure out exactly who's holding the phone.
Here with some answers about how to segment and target consumers through mobile marketing are Rodney Mason, chief marketing officer of St. Louis-based digital, branding and promotion agency Moosylvania; and Matt Whitney, co-founder, president and CEO of Houston-based mobile marketing agency WHAMmobile.
1. Understand mobile consumers' behavior. "Figuring out how people use their phones may be just as important as demographics such as age, gender and income," Whitney says. "Creating a marketing campaign for a 30-year-old, tech-savvy male with an iPhone will look a lot different than a campaign for a 50-something with no data plan. Understanding how your target demographic uses their mobile device will help you create an effective mobile marketing campaign."
Practicing what he preaches, Whitney's agency applied this tip to work it did for Chicago-based real estate services firm Jones Lang LaSalle, which manages malls. "WHAMmobile developed a mobile sweepstakes program with numerous special features including mobile alerts, online shopping profiles, trackable coupons and more," Whitney says. Consumers learned of the sweepstakes offers at the malls and received login codes via text message "so they could go online and set preferences to receive ongoing communication with retailers. Participating retailers included Macy's, Victoria's Secret, LensCrafters, The Buckle, Hallmark, Bath & Body Works, American Eagle Outfitters, Sears, The Gap and over 50 others," Whitney says. During the 2008 holiday season, four days of text promos to more than 6,000 mobile devices saw 2,000 opt-ins; back-to-school 2009 saw 1,000 opt-ins after more than 6,000 cells got text promos. This holiday season's sweepstakes offer is in the works.