3 Ways to Improve Your Business Bedside Manner
3. Reciprocate in kind. With the shift from one-to-one communication to the one-to-many stream of social communication, it's no surprise that society as a whole has shifted to "me-centric" one-way thinking. Lost is the common courtesy of reciprocating the considerate gestures of others. Facebook, Twitter and LinkedIn have lessened expectations of responding to broadcasted messages. The type of reciprocity that characterizes strong relationships can't be demanded of others, however. By demonstrating thoughtfulness toward others, we can encourage them to respond thoughtfully to us.
The success of any business depends on creating and maintaining meaningful relationships. Dealing with more people more effectively sets you and your business apart from the competition. When you connect with others in a meaningful way, you become valuable resources for each other. The value you provide for each person in your network can extend outward to and from others with whom you're connected.
Whether your goal is to possess a good bedside manner or just deliver plain, old good customer service, these tips are a great start. Not sure where your strengths or weaknesses lie? Try asking those on the receiving end. Nothing communicates care and concern more than a genuine customer satisfaction survey, even as simple as asking, "Is there anything else I can do for you?"