Consumer Reviews: Millennials Show More Negativity Than Boomers
Every generation contributes to the global conversation around brands, products and services. A recent Bazaarvoice study, though, uncovered interesting truths about the differences in behaviors among Generation Y and Baby Boomers. In general, we know that consumers are primarily positive when they review products online. Overall, 82 percent of all consumer opinions are positive. Even though Boomers contribute the most online, this sentiment stands as we look across the generations. The study pulled age group data from January to March 2012 across 6 million consumer-contributed online opinions in multiple countries: Australia, Canada, Germany, Mexico, New Zealand, United Kingdom, U.S.