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7 Online Customer Experience Lessons from 2009... And How to Improve In 2010

February 25, 2010
• Presented By: Target Marketing/ eM+C
• Sponsored By: Gomez
• Duration: One hour

• Speakers: Larry Freed, CEO and President ForeSee Results and Imad Mouline, CTO at Gomez

• Moderator: Melissa Campanelli, Editor-in-Chief, eM+C

View this Webinar


Your customers expect great web experiences. Failure to meet or exceed those expectations will negatively impact your business. Join Larry Freed, president and CEO of online customer satisfaction firm ForeSee Results and Imad Mouline, CTO of Compuware's web performance division Gomez in this webinar as they discuss online retailers who are at the top of their game from the shoppers' perspective. They'll outline  how the leaders are positioned for future success and offer 7 proven online customer experience best practices.

What you will learn:

* The business impact of delivering great online experiences

* How customers' web experiences are directly linked to revenue, loyalty, and word-of-mouth

* 7 web experience best practices to maximize revenue, drive customer loyalty and promote your brand

Click here to register for this webinar today!


 

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