Get Ready for 2013: Customer Acquisition Emails
Acquiring long-term platinum customers is much harder today than it was even a decade ago. The globalization of the marketplace created an environment where people have access to multiple choices for every product or service they want to buy; a simple search on Google for any item or service will reveal a multitude of choices at a variety of prices.
This availability has created an environment where long-term customer loyalty has been replaced by hit-and-run shoppers. The only way to offset this to create a relationship with your customers that makes them want to stay with your company even when the competition offers lower prices and faster service.
Relationships begin at the first contact point. Prospects who sign up for your email list have different expectations than your customers. Sending them the same promotional emails may convert a few, but it will not create the foundation for a long-term lasting relationship. People need to know they're valued. The best way to communicate that is by creating customized emails designed to woo prospects into becoming customers. The same technological advances that increased your competition also make it easier and more economical to connect with people.
Every email marketing strategy needs a triggered systematic campaign designed to convert prospects into customers. Most companies have a welcome email automatically triggers when someone subscribes to their email list but very few businesses follow-up with additional emails that communicate information about the company products and services. It's as if they presume that everyone knows everything there is to know about their company.
People subscribe to email lists for a variety of reasons. Some are simply looking for discount offers, others want to learn more about the products and services. Failure to take advantage of the opportunity to share information with people who have indicated they want to know more is a waste. The cost is minimal. The potential return is huge. If you do not have a customized prospect conversion strategy, you are squandering an opportunity to build a foundation for long-term customer loyalty.