Do You Know Where Your Customers Are?

Imagine people sitting in a bar boozing at 8:00 a.m. It’s OK. Most of these morning drinkers work the night shift and this is their cocktail hour. What’s more, they want their TV news during prime time when they are having breakfast and getting ready to go to work.

Meanwhile, sometimes I cannot sleep and get up at 4:00 a.m., walk the dog, make coffee, scan the headlines. Alas, the printed newspapers are ipso facto yesterday’s news. What happened overnight?

From The New York Times, August 31, 2010:

Stations in Boston, New York, Washington and other cities are adding 4:30 a.m. newscasts this month, joining a backward march that started in earnest a few years ago. And those are not even the earliest. One station in New York, WPIX, will move up its start time to 4 a.m. on Sept. 20.

In catering to the earliest of the early risers, stations are reacting to the behavior patterns that are evident in the Nielsen ratings. Simply put, Americans are either staying awake later or waking up earlier — and either way, they are keeping the television on.

In the past 15 years, the number of households that have a TV set on at 4:30 has doubled, to 16 percent this year from 8 percent in 1995. At 11:30 p.m., by comparison, when most local newscasts end, 44 percent of televisions are on, up 10 percent from the levels 15 years ago.

-Brian Stelter
“TV News for Early risers (or Late-to-Bedders)”

Do you know your market and how, when and where to reach it?

Takeaways to Consider

  • Marketing guru Axel Andersson bought a small mail order study course in Germany after World War II and turned it into the largest “distance learning” organization in Europe. Axel retired to Florida, a millionaire many times over. When he would come to Philadelphia to consult, he insisted on staying at the Clarion Suites. Why the Clarion Suites—emphatically non-deluxe lodgings in the middle of Chinatown? “Certainly I could stay at a four-star hotel,” Andersson said. “But first of all, I get a suite with a living room where I work and a bedroom where I sleep. Secondly, the price is very reasonable. And thirdly, I see real people! At the Marriott or the Four Seasons, I would be among people just like me. I see those people everywhere. You can’t learn anything from them!”
  • “If you are a marketer, take the bus, subway, train or streetcar to work. These are the real Americans that you want to reach with your messages.”
    —Axel Andersson
    Direct marketer, founder of the Axel Andersson Akademie, Hamburg
  • “Listen to the murmur of your market. Create feedback loops in your database environment so that you can record what your customers and prospects are saying about your products, your service, your company and your competition. There is no more valuable source of information.”
    —Don Jackson
    Direct marketing insurance consultant

Web Sites Related to Today’s Blog
TV News for Early risers (or Late-to-Bedders)

Denny Hatch is the author of six books on marketing and four novels, and is a direct marketing writer, designer and consultant. His latest book is “Write Everything Right!” Visit him at dennyhatch.com.

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Comments
  • http://MaKenzieBirchell* MaKenzie Birchell*

    Great post, Denny–many marketers develop their message, their campaign, and the audience they seek, without perhaps finding them where they truly are. We can all be reminded to take another look so our campaigns will be more effective by truly reaching our target audience!