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Cover Story : How Fast Is Your Fulfillment?
July 2009
From Target Marketing
At its most basic level, the Web is an inquiry management environment. Consumers and businesspeople head online almost every day to source products and solutions that fit their needs. Depending on the urgency of their needs, they might request some sales literature or samples, or locate nearby retail outlets to check out the items in person. All the while, they have a host of competitive options at their fingertips—and then possibly just a phone call or short drive away.
Fulfillment : Continuous Improvement
October 2008
From Target Marketing
Over time, fulfillment programs can grow complicated and unwieldy, becoming less efficient if marketers do not carefully assess the impact of incremental changes to materials and processes. To keep a program running in Olympic form, marketers should invest in regular audits that take into account the full spectrum of operations and materials needed to achieve the desired goal - balancing cost with response.