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4 Best Practices to Leverage Niche Social Networks for Conversions
February 10, 2010 From Tipline
Perhaps it's a bit of an inside joke, but National Instruments Corp. is accustomed to using graphic language with its customers. So when the Austin, Texas-based graphical programming software company decided to create a proprietary social network, its consumer base also made its affinity for the business and its products as clear as black and white.
February 10, 2010 From Tipline
Perhaps it's a bit of an inside joke, but National Instruments Corp. is accustomed to using graphic language with its customers. So when the Austin, Texas-based graphical programming software company decided to create a proprietary social network, its consumer base also made its affinity for the business and its products as clear as black and white.
January 14, 2010 From Advertising Age
In what is believed to be a first for the health insurance industry, Blue Shield of California has launched an online ratings and review program that enables members to provide feedback on their BlueShield health plans. The program was implemented by Bazaarvoice, an Austin, Texas-based company that helps businesses analyze online customer conversations, and is similar to those on websites such as Yelp and Amazon.
6 Methods of Building User-Generated Content
April 15, 2009 From Tipline
The fanciful curlicues adorning the crockery from Boleslawiec, Poland—four hours northwest of Krakow by car—somehow make the dishes appear too delicate to survive much travel. So perhaps the first item readers notice on the testimonial page for Alexandria, Ohio-based Polish Pottery House is how well the company packages its precious cargo. It's these kind of intangible nuggets that businesses can capture through building user-generated content, which can translate to increased customer interaction and sales.
April 15, 2009 From Tipline
The fanciful curlicues adorning the crockery from Boleslawiec, Poland—four hours northwest of Krakow by car—somehow make the dishes appear too delicate to survive much travel. So perhaps the first item readers notice on the testimonial page for Alexandria, Ohio-based Polish Pottery House is how well the company packages its precious cargo. It's these kind of intangible nuggets that businesses can capture through building user-generated content, which can translate to increased customer interaction and sales.
E-commerce Link : So Hot, You're Cool
June 2008 From Target Marketing
Opportunities presented by experiential marketing are exciting, but the task of shifting gears—staffing, allocating budget, retraining, prioritizing tactics—is daunting for marketers. How can social marketing “believers” work within the confines of corporate bureaucracies and convince superiors to begin experimentation under a sense of urgency? Where is the low-hanging acquisition 2.0 fruit?
June 2008 From Target Marketing
Opportunities presented by experiential marketing are exciting, but the task of shifting gears—staffing, allocating budget, retraining, prioritizing tactics—is daunting for marketers. How can social marketing “believers” work within the confines of corporate bureaucracies and convince superiors to begin experimentation under a sense of urgency? Where is the low-hanging acquisition 2.0 fruit?
February 2008 From Target Marketing
Social computing technologies are an increasingly vital part of consumers’ lives. Industry analyst Forrester Research reports that use of social networking sites grew a whopping 90 percent from 2006 to 2007; in the same time period, blog consumption grew by 83 percent and the number of consumers relying on RSS feeds to distill content jumped fully 300 percent. Consumers are talking to each other.
E-commerce Link: Did You Hear That?
December 2007 From Target Marketing
Would you admit to having seen the movie “Gigli”? I asked that question of more than 5,000 people during my book tour for “Waiting For Your Cat To Bark?” but I can count the number of hands that went up with my fingers. Before “Gigli” was released, Ben Affleck and Jennifer Lopez were superstars. Every magazine cover seemed to feature their Hollywood romance. They were a movie marketer’s dream. They had the winning formula. Then, the movie hit the theaters. Within hours of the first showing, word of mouth spread via cell phone, IM and online reviews. When it opened on the West coast, word got
December 2007 From Target Marketing
Would you admit to having seen the movie “Gigli”? I asked that question of more than 5,000 people during my book tour for “Waiting For Your Cat To Bark?” but I can count the number of hands that went up with my fingers. Before “Gigli” was released, Ben Affleck and Jennifer Lopez were superstars. Every magazine cover seemed to feature their Hollywood romance. They were a movie marketer’s dream. They had the winning formula. Then, the movie hit the theaters. Within hours of the first showing, word of mouth spread via cell phone, IM and online reviews. When it opened on the West coast, word got
Overstock.com’s Jacob Hawkins on Customer-generated Reviews
October 2007 From Tipline
Few marketing touchpoints put customers in the driver seat the way customer product systems do. While this tactic has its detractors—those worried about negative publicity and those pointing out the ability for marketers to post fake reviews—consumer approval is convincing larger numbers of online merchants to take the plunge. JupiterResearch reported last year that 48 percent of online shoppers it polled find customer reviews helpful in making online purchasing decisions. Overstock.com, the Salt Lake City-based mass merchandise e-tailer, has not needed any prodding on this front. The company launched in 1999 and opened up its site to customer-generated reviews just two years later, says Jacob
October 2007 From Tipline
Few marketing touchpoints put customers in the driver seat the way customer product systems do. While this tactic has its detractors—those worried about negative publicity and those pointing out the ability for marketers to post fake reviews—consumer approval is convincing larger numbers of online merchants to take the plunge. JupiterResearch reported last year that 48 percent of online shoppers it polled find customer reviews helpful in making online purchasing decisions. Overstock.com, the Salt Lake City-based mass merchandise e-tailer, has not needed any prodding on this front. The company launched in 1999 and opened up its site to customer-generated reviews just two years later, says Jacob
Petco’s John Lazarchic On Web Site Improvement
March 2007 From Tipline
In the Darwinian world of the Web site, you either adapt, or die. Strike that. Perhaps you don’t die, and hopefully your company doesn’t either, but you can certainly lose ground to your competitors within a few dozen mouse clicks. John Lazarchic, vice president of e-commerce for Petco, a multichannel marketer of pet food, supplies and services, was determined to avoid such a fate for Petco.com, which was originally launched in July 1999 under the name Petopia.com. With Endeca’s site search tool and Bazaarvoice’s customer review program, Lazarchic found the applications that have helped turn Petco.com into an industry leader by sorting products by
March 2007 From Tipline
In the Darwinian world of the Web site, you either adapt, or die. Strike that. Perhaps you don’t die, and hopefully your company doesn’t either, but you can certainly lose ground to your competitors within a few dozen mouse clicks. John Lazarchic, vice president of e-commerce for Petco, a multichannel marketer of pet food, supplies and services, was determined to avoid such a fate for Petco.com, which was originally launched in July 1999 under the name Petopia.com. With Endeca’s site search tool and Bazaarvoice’s customer review program, Lazarchic found the applications that have helped turn Petco.com into an industry leader by sorting products by
Tech Roundup: A look at some of the latest solutions on the market
February 2006 From Target Marketing
New technological solutions are being developed at a dizzying pace, and the good news is that many of them do not require an upgrade in hardware or software for most marketers to integrate them into their bag of tricks. The following is a sampling of some of the latest offerings from tech vendors in areas such as data hygiene, live chat, pay-per-call and more. Bazaarvoice Based in Austin, Texas, Bazaarvoice provides hosted customer ratings and review features for e-commerce Web sites. The ratings tools and review postings can be customized to match the marketer’s Web site design for seamless integration, without the installation of hardware or
February 2006 From Target Marketing
New technological solutions are being developed at a dizzying pace, and the good news is that many of them do not require an upgrade in hardware or software for most marketers to integrate them into their bag of tricks. The following is a sampling of some of the latest offerings from tech vendors in areas such as data hygiene, live chat, pay-per-call and more. Bazaarvoice Based in Austin, Texas, Bazaarvoice provides hosted customer ratings and review features for e-commerce Web sites. The ratings tools and review postings can be customized to match the marketer’s Web site design for seamless integration, without the installation of hardware or
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