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February 22, 2010 From Denny Hatch's Business Common Sense
When I read the review of “The Checklist Manifesto” by Dr. Atul Gawande, I ordered it on my Kindle. Three minutes later I was totally hooked—engrossed in graphic descriptions of hospital emergency rooms where patients’ lives depended on split-second decisions by health care professionals operating as a team and guided by mental checklists. If they ignored a step or failed to communicate, the patient would assume room temperature—forever. The author’s argument is simple: Checklists in this complex, high-tech world are indispensable. It occurred to me that some years ago I created a checklist for direct marketers, and that it was currently residing on my Web site, www.dennyhatch.com. Given my newfound interest in checklists, I decided to revisit it. The thing was OK as far as it went, but woefully inadequate. So I reworked it. I believe the revised and expanded checklist that follows will be useful to the 20- and 30-something newbies entering this business who are handed decision-making authority beyond their experience. It's also invaluable to us addled seniors, who tend to forget things.
March 2009 From Target Marketing
From the utility of instant communications to the search box’s boundless sense of discovery, “always-on” consumers are busy entertaining and informing themselves. Spending is taking a back seat to experiencing. Now what? Successful multichannel brands are redefining the practice of branding themselves, and leading marketers are becoming publishers—driving a continuous stream of experiences and, ultimately, purchase behavior. Here’s how they’re doing it and how you can, too.
Direct Selling : Get Off the Offer Bandwagon
March 2009 From Target Marketing
There’s an economic concept known as the “wealth effect.” In essence, the wealth effect postulates that as consumers’ portfolios expand in times of strong economic conditions, their spending increases. In other words, as people’s wealth increases, their spending increases regardless of disposable income.
March 2009 From Target Marketing
There’s an economic concept known as the “wealth effect.” In essence, the wealth effect postulates that as consumers’ portfolios expand in times of strong economic conditions, their spending increases. In other words, as people’s wealth increases, their spending increases regardless of disposable income.
February 2009 From Target Marketing
When was the last time you talked about love in your company meetings? Or passion? Or charisma? Or devotion? Perhaps it’s time to add those topics to your next agenda; not because it’s Valentine’s month, but because it’s the right thing to do all year long. When I facilitate and participate in strategic intradepartmental branding meetings with my clients, these words are always part of our conversations.
Database : Green Your Data Management
October 2008 From Target Marketing
As environmental consciousness seeps into the corporate boardroom, some companies are publishing two annual reports. One report is the traditional shareholder document that contains financial statements and other information deemed relevant to investors and other stakeholders. The other report provides a view of the company's "carbon footprint" and progress toward environmental improvement across the various aspects of its business operations.
October 2008 From Target Marketing
As environmental consciousness seeps into the corporate boardroom, some companies are publishing two annual reports. One report is the traditional shareholder document that contains financial statements and other information deemed relevant to investors and other stakeholders. The other report provides a view of the company's "carbon footprint" and progress toward environmental improvement across the various aspects of its business operations.
HarperCollins’ Quixotic Quest
April 2008 From Denny Hatch's Business Common Sense
As readers of this e-zine know, I started out in the book business—first in publicity departments and later as a traveling salesman calling on bookstores, wholesalers and libraries in the East and Midwest. As a salesman, I used to get commissions. As an author of books, I receive royalties. The killer on any commission or royalty statement is the line, “Returns”—unsold books returned to the publisher for credit on which commissions and royalties are deducted. Returns have been the bane of book publishing for more than 70 years. The announcement that HarperCollins will launch a new division that will not accept returns from booksellers
April 2008 From Denny Hatch's Business Common Sense
As readers of this e-zine know, I started out in the book business—first in publicity departments and later as a traveling salesman calling on bookstores, wholesalers and libraries in the East and Midwest. As a salesman, I used to get commissions. As an author of books, I receive royalties. The killer on any commission or royalty statement is the line, “Returns”—unsold books returned to the publisher for credit on which commissions and royalties are deducted. Returns have been the bane of book publishing for more than 70 years. The announcement that HarperCollins will launch a new division that will not accept returns from booksellers
February 2008 From Denny Hatch's Business Common Sense
The king of high-end tchotchkes (Richard Thalheimer, former CEO and chairman of The Sharper Image) and queen of low-end tchotchkes (Lillian Vernon) have been dethroned. Lillian Vernon and Sharper Image—two iconic catalogs—were known to have been struggling in recent years. Their bankruptcies were expected. That they were announced on the same day is astonishing. How could this happen? Both Vernon and Thalheimer launched businesses without paying their dues. Ultimately, neither of them knew what the hell they were doing. Lillian Vernon’s Story In 1933, Lillian Katz’s family fled the Nazis. They left Leipzig, Germany, for Amsterdam, and four years later were lucky enough to
“Sicko” — Did Michael Moore Get It Right?
December 2007 From Denny Hatch's Business Common Sense
Michael Moore made a splash with his documentary, “Sicko,” about the disarray of the American health care system. Three weeks ago, an American woman executive in her early sixties—let’s call her Joyce—needed to see a doctor fairly late at night in the little town of Füssen, Germany. My wife, Peggy, and I went with her to the emergency room of the local hospital. It turned out that earlier in the year, Joyce had the very same symptoms during a business trip to the Midwest and went to the emergency room of one of the biggest hospitals in Omaha. The comparison of how Joyce
December 2007 From Denny Hatch's Business Common Sense
Michael Moore made a splash with his documentary, “Sicko,” about the disarray of the American health care system. Three weeks ago, an American woman executive in her early sixties—let’s call her Joyce—needed to see a doctor fairly late at night in the little town of Füssen, Germany. My wife, Peggy, and I went with her to the emergency room of the local hospital. It turned out that earlier in the year, Joyce had the very same symptoms during a business trip to the Midwest and went to the emergency room of one of the biggest hospitals in Omaha. The comparison of how Joyce
E-commerce Link: Did You Hear That?
December 2007 From Target Marketing
Would you admit to having seen the movie “Gigli”? I asked that question of more than 5,000 people during my book tour for “Waiting For Your Cat To Bark?” but I can count the number of hands that went up with my fingers. Before “Gigli” was released, Ben Affleck and Jennifer Lopez were superstars. Every magazine cover seemed to feature their Hollywood romance. They were a movie marketer’s dream. They had the winning formula. Then, the movie hit the theaters. Within hours of the first showing, word of mouth spread via cell phone, IM and online reviews. When it opened on the West coast, word got
December 2007 From Target Marketing
Would you admit to having seen the movie “Gigli”? I asked that question of more than 5,000 people during my book tour for “Waiting For Your Cat To Bark?” but I can count the number of hands that went up with my fingers. Before “Gigli” was released, Ben Affleck and Jennifer Lopez were superstars. Every magazine cover seemed to feature their Hollywood romance. They were a movie marketer’s dream. They had the winning formula. Then, the movie hit the theaters. Within hours of the first showing, word of mouth spread via cell phone, IM and online reviews. When it opened on the West coast, word got
Corporate Strategy Hits My Nabe
October 2007 From Denny Hatch's Business Common Sense
I live in Center City Philadelphia six blocks from Independence Hall. Around the corner is Philly’s hangout for mostly kids—what Gourmet magazine called “raffish South Street.” There you can get tattooed, body pierced, tanned, a fine Philly cheese steak at Jim’s, hear live funky music every night at TLA and foul stand-up routines at a comedy club, buy sex toys at Condom Kingdom, and eat at any of 40 neighborhood restaurants ranging from D+ to A+. If you’re a HOG, you will find Mako’s Retired Surfers Bar & Grill, where you will meet and greet other Harley-Davidson owners from all over the country. Plus,
October 2007 From Denny Hatch's Business Common Sense
I live in Center City Philadelphia six blocks from Independence Hall. Around the corner is Philly’s hangout for mostly kids—what Gourmet magazine called “raffish South Street.” There you can get tattooed, body pierced, tanned, a fine Philly cheese steak at Jim’s, hear live funky music every night at TLA and foul stand-up routines at a comedy club, buy sex toys at Condom Kingdom, and eat at any of 40 neighborhood restaurants ranging from D+ to A+. If you’re a HOG, you will find Mako’s Retired Surfers Bar & Grill, where you will meet and greet other Harley-Davidson owners from all over the country. Plus,
