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Cyndie Shaffstall

The Integrated Email

By Cyndie Shaffstall

About Cyndie

Email marketing is the most effective way to increase sales, improve service, and keep your customers engaged. Email campaigns are best bolstered through an integrated strategy that crosses channels and meets your constituents where they congregate and in the media they prefer. “The Integrated Email” provides best practices and ideas for developing strategies and deploying email campaigns and initiatives while keeping an eye on revenue attributable to marketing.

Cyndie Shaffstall, founder, Spider Trainers, is a successful entrepreneur and prolific author, with many books, dozens of eBooks, and hundreds of articles to her credit. She is the former founder of ThePowerXChange, editor and publisher of X-Ray Magazine, and the current founder and managing member of Spider Trainers, a managed automated email services provider for companies around the world. Connect with Cyndie on LinkedIn, Twitter, Google+, or join her LinkedIn Group, the Marketing Resource Library for daily links to marketing-critical resources.

 

Making Social Sell

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Direct Mail for the Modern Marketer

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Get Your Direct Mail Noticed
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Direct mail is not effective if recipients do not read it. The first thing that your direct mail needs to...



Reinventing Direct

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Emotion Through a Branding Statement
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A branding statement is a marketing tool. It reflects your organization's reputation: what you are known for, or would like...



Keeping Search Profitable

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Are You Squandering Your Search Budget?
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Google has your site on a budget. This is not just the budget that you set for your paid search...



Marketing Sustainably

Chet Dalzell
Should I Accept Your LinkedIn Invitation?
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Recently I accepted a full-time position with one of my clients, the Digital Advertising Alliance, which makes me particularly happy...



The Power Punch

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Mentoring: Give a Little, Get a Lot
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Last summer, I heard that my alma mater was launching a mentoring program between graduates and enrolled Seniors. Even though...



Here's What Counts

Chuck McLeester
Sex and the Schoolboy: Predictive Modeling - Who’s Doing It? Who’s Doing it Right?
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Forgive the borrowed interest, but predictive modeling is to marketers as sex is to schoolboys. They're all talking about it,...



Search Made Simple

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SEO 101: The 3 Keys to Rank No. 1 in Google
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Mark Twain was only half joking when he said, "If you don't like the weather in New England, then wait...



The Data Athlete

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Omnichannel Customers Are 2X as Valuable – How to Make Them Yours
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Brand Matters

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Take Heart: Send a Brand Valentine!
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'Tis the season for valentines. What makes me smile in my professional life is finding companies that foster an intentional...



IMM-Possible ROI

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3 Success Factors to Insights-Driven Automation
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Most marketers do not have a technology problem. In fact, we've crossed the chasm of a few years ago, when...



Ruthless B-to-B Marketing

Ruth P.  Stevens
6 Thorny Data Problems That Vex B-to-B Marketers, and How to Solve Them
Feb 3, 2015

B-to-B marketers are plagued by data problems. Business data is complex and fast-changing. Customers interact with us through a variety...



Big Data, Small Data, Clean Data, Messy Data

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How to Be a Good Data Scientist
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I guess no one wants to be a plain "Analyst" anymore; now "Data Scientist" is the title of the day....



Mobile-First Marketing

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5 Mobile Marketing Trends You Can't Ignore in 2015
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I've heard many gurus, marketers and publishers brag about their social media followers. They'll say things like, "Isn't it great...



Marketing Nuggets

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Much of what I've learned over the years about sales, marketing and customer service has to do with the critical...



Triple Venti Dolce Data...

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Clue Me In, Please
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So here we are, halfway through 2013. You, along with everyone, are still trying to find that magic formula to...



Who's Your Data?

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Instagram: Does It Matter That It Will Make Money on Your Pics?
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Instagram announced the company will soon begin using your content to sell targeted advertising products to the highest bidder. Does...



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Wondering about a SEO content strategy that offers the biggest impact in the shortest time? Try tweaking your page titles....



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Privacy in the Age of Big Data
Jul 10, 2013

Consumers reveal more than ever before consciously through social media and, just as importantly, unconsciously through their behaviors. This data...



The Whole Magilla

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What Marketers Can Learn From Maine's Political Email Idiocy
Feb 24, 2012

It finally happened. Politicians' idiotic email practices had a measurable negative effect. "Maine Republican Party chairman Charlie Webster has admitted...



Online Video Marketing Deep Dive

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Are Your Videos Champions of Your Brand?
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If you advertise in an ordinary way, it's safe to expect ordinary results. However, when you take the extreme and...



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‘I Can't Because, I Need ... ’
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Does this sound like you? Have you ever set up a goal, but then realized (either quickly or too late)...



Denny Hatch's Blog

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The Internet Can Make You a Chump—Forever!
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Trouble is, the Internet is rife with misinformation and if you get caught advertently or inadvertently propagating this nonsense in...



Gosh, I've Missed You!

Are you giving up on your subscribers too soon? A new study shows how win-back campaigns are re-engaging subscribers long after many of us have given up hope. Also known as re-engagement, lapsed-customer or reactivation campaigns, this staple of your automated drip campaign is designed to nudge dormant subscribers back into the buying funnel  Read More >>

Companies Mentioned:

When a Customer Is Not Worthy

As business owners and employees of businesses, we all work diligently to acquire prospects, qualify leads and convert customers, but sometimes we need to stop and consider whether a particular person or company is worthy of our efforts. It makes our constituents feel appreciated and empowered when we treat them well and expend effort to develop the relationship, but
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The Terms of Your Terms of Service

Most of us have a terms of service document on our websites, even if they're mostly contained within our privacy policies. We reference these documents in much of our correspondence, including our business and marketing emails. Your privacy policy or terms of service sets the expectations for what your customers will receive from you as a company  Read More >>

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Email Marketing: To Open or Not To Open ...

For many of us, choosing the from name is a simple task. We send it from the person to whom we want the recipient to respond or connect, but hold on ... did you test that?  Read More >>

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Privacy - More or Less

As marketers, we should be gravely concerned about the questions of privacy and the ethics surrounding collection and use of what many email recipients consider private information. Please bear with me as I continue my commentary on the topic  Read More >>

Are We Too Nosy?

With today's technology, we are able to collect more information about individual users than we could possibly process and certainly more than we could find useful—but that in itself isn't irresponsible; it's when we're not careful with or careful to protect this data to the extent we should. Yes, the big data bandwagon is here and many marketers are eager to jump on, but we also have an ethical responsibility to our constituents  Read More >>

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The Demotion of the Open Rate

For years, marketers have been tracking open rates and using this stat for everything from choosing the best time to send to validating the deliverability of a particular email-automation vendor; and well, everything in between. With more and more email being opened on mobile devices, Gmail caching images, and fewer recipients choosing to download images (perhaps accounting for as much as 40 percent of your audience), the open rate simply isn't what it used to be—not that it was ever...  Read More >>

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Automated Marketing: Drip vs. Nurture

Yes, Virginia, there is a difference. Earlier this week, I was interviewed by a reporter doing an article on nurture campaigns and was surprised that she did not differentiate between drip and nurture marketing. In fact, I know many seasoned marketers who also do not follow separate protocols for these two disparate approaches to marketing. So, while you may well disagree with me, here's how I see it and how we develop campaigns for our clients  Read More >>

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5 Important Email Tips for Converting Prospects to Customers

The harder you make it for your prospects to become customers, the fewer will. Most marketers agree that lead generation and lead conversion are the bedrocks of their efforts. As you scrutinize your internal process to convert prospects to customers, remember that, in order to consistently convert, you must at least  Read More >>

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Mail-to-Email Conversions

Most studies agree that your email list will suffer an annual 30 percent attrition rate. If you hope to grow your list by, say, 20 percent a year, added with attrition, you now need a lead generation program that will net you 50 percent new names per year. We are all looking for innovative and creative paths to growing our lists, and our best efforts have consistently included direct mail  Read More >>

When to Squeeze

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Surviving Email Errors: It's About the Perception

Let me start this article with an admission: I hate typos. Further: I make typos. Yet, in this day of electronic, casual-communication devices used for texting and chatting, the boundary between business and personal communications has been blurred. As this casual style edges into our business correspondence, and marketing messaging, we run the risk of causing harm to both our and our brand's image.  Read More >>

Email Segementation: Make Your List More Than the Sum of Its Parts

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Riding Coattails

Situated neatly between Black Friday and Cyber Monday is a lesser known, but growing, shopping holiday called Small Business Saturday. (with the apropos tagline of Shop Small). Founded by AMEX in 2010, and officially recognized by the U.S. Senate in 2011, Small Business Saturday has quickly become a noteworthy event. Posting numbers of more than $5.5 billion in additional revenue to small businesses across America last year alone, this date presents a unique opportunity for marketers to...  Read More >>

Creating an Integrated Email Marketing Strategy

Keeping email in the sales tool box limits the benefits and keeps it from helping your company grow. Electronic mail is well known as a marketing tool that generates immediate cash flow. It works so well that many companies send daily updates that contribute a significant amount to their annual revenue. Some might say that this is the primary purpose for email marketing. Maybe they're right but I think it is a shame to waste opportunities  Read More >>

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6 Ways to Use Email Partnerships to Increase Sales

Email marketing campaigns are typically limited to the people who subscribed to the company's messages. Partnering with non-competitive organizations increases exposure to offers and helps grow your email address database faster. Finding potential partners is easier than one might think. The need to provide fresh content on a regular basis opens the door for partnership development. The key to doing it well is to find organizations that cater to people who match your customer ...  Read More >>

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Gmail's Tabbed Inbox: What Is Your Risk?

Marketers are vacillating between "no big deal" and "panic mode" when they think of Gmail's interface that automatically sorts incoming emails. There are two questions that every emailer needs to ask: "What's our risk?" and "How do we prepare?"  Read More >>

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Are Your Emails Helping Your Company Grow or Maintaining the Status Quo?

It is 2013. Do you know where your emails are? Or, more importantly, do you know what they are doing? Take this mini quiz. If you don't have the right answers, then you need to revise your email marketing program  Read More >>

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