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Chet Dalzell

Marketing Sustainably

By Chet Dalzell

About Chet

Marketing Sustainably: What's Going on Beyond and Beneath the Green? A blog posting questions, opportunities, concerns and observations on sustainability in marketing.

Chet Dalzell has 25 years of public relations management and expertise in service to leading brands in consumer, donor, patient and business-to-business markets, and in the field of integrated direct marketing. He serves on the Direct Marketing Association International ECHO Awards Board of Governors, as an adviser to the Direct Marketing Club of New York and Direct Marketing Idea eXchange, and is a former member of DMA's Committee on the Environment and Social Responsibility, where he led the Marketing & Communications Public Outreach Strategy Working Group (2005-2012).

Chet co-developed the first professional certificate program in environmentally responsible marketing within the United States. He also served on the United States Postal Service Greening the Mail Task Force (2007-2010), and led its Life Cycle of Mail Subcommittee. He loves UConn Basketball (men's and women's) and Nebraska Football (that's just men, at this point), too!

Email Chet below, or reach him at Twitter or LinkedIn.

 

Here's What Counts

Chuck McLeester
Measuring Customer Engagement: It’s Not Easy and It Takes Time
Mar 26, 2015

Here's what's easy: Measuring the effect of individual engagements like Web page views, email opens, paid and organic search clicks,...



Creative Caffeine

Dani Cantor
Subject Lines in Sheeps' Clothing: A Go or a No?
Mar 22, 2015

I'm sure you've seen it, if not used it yourself: Marketing emails wearing a friendly disguise, boasting "RE:" or "FW:"...



The Data Athlete

Mike Ferranti
Channel Collaboration or Web Cannibalization?
Mar 24, 2015

Multichannel marketers experience the frequent concern that online is competing with, or "cannibalizing," sales in other channels. It seems like...



Search Made Simple

Phil Frost
Top 10 Local SEO Best Practices for Small Businesses
Mar 25, 2015

Have you ever wondered how you could get your business to show up on the first page of Google, along...



Ruthless B-to-B Marketing

Ruth P.  Stevens
6 More Thorny Data Problems That Vex B-to-B Marketers, and How to Solve Them
Mar 20, 2015

B-to-B data continues to challenge marketers, who need to identify and communicate with customers and prospects, but who run into...



Making Social Sell

Jeff Molander
3 Things You Must Know Before Hiring a LinkedIn Trainer
Mar 19, 2015

Good LinkedIn sales trainers help sellers produce measurable increases in sales—not better proficiency at using the tool. Are you considering...



Psychology-Based Marketing

Jeanette McMurtry
Building Your Brand Religion
Mar 17, 2015

Even with the most finicky of customers in an increasingly chaotic and complicated world, lifetime value and brand loyalty can...



Direct Mail for the Modern Marketer

Summer Gould
Direct Mail Marketing Drives Response
Mar 19, 2015

Marketers everywhere are faced every day with many marketing channel choices. It's hard to know which ones will work best....



Reinventing Direct

Gary Hennerberg
17 Principles of Persuasion, Direct Marketing Style
Mar 18, 2015

So you've created your campaign and attended to all the details of identifying your audience, created your offer, and toiled...



Brand Matters

Andrea Syverson
I Dare You: Create a Brand Challenge!
Mar 17, 2015

Challenging something we do quite naturally and easily is indeed the perfect challenge. We all get into ruts—some even good...



Big Data, Small Data, Clean Data, Messy Data

Stephen  H. Yu
Don’t Do It Just Because You Can
Mar 12, 2015

Don't do it just because you can. No kidding. … Any geek with moderate coding skills or any overzealous marketer...



IMM-Possible ROI

Stephanie Miller
5 Data-Driven Strategies to Feed Your Customer Obsession
Mar 10, 2015

The digitization of our culture and marketplace has made it even more important for marketers to be customer advocates. Every...



The Power Punch

Carolyn Goodman
Mentoring: Give a Little, Get a Lot
Feb 27, 2015

Last summer, I heard that my alma mater was launching a mentoring program between graduates and enrolled Seniors. Even though...



The Integrated Email

Cyndie Shaffstall
Google Announces Significant Changes
Mar 9, 2015

As a marketer who uses email, you know as well as I do, your campaigns do not stand alone. Without...



Keeping Search Profitable

Amanda G. Watlington, Ph.D.
Are You Squandering Your Search Budget?
Mar 3, 2015

Google has your site on a budget. This is not just the budget that you set for your paid search...



Mobile-First Marketing

Greg Hoy
5 Mobile Marketing Trends You Can't Ignore in 2015
Jan 14, 2015

I don't have to tell you that we are living in a mobile-first world that continues to drive brands to...



Muscle Marketing

Wendy Montes de Oca
Converting Your Social Media Triple-Fs: Friends, Followers and Fans
Dec 16, 2014

I've heard many gurus, marketers and publishers brag about their social media followers. They'll say things like, "Isn't it great...



Marketing Nuggets

Michael Lowenstein
Marketing Success Is (Almost) All About the Data: Optimizing Customer Loyalty Behavior Initiatives
Oct 7, 2014

Much of what I've learned over the years about sales, marketing and customer service has to do with the critical...



Triple Venti Dolce Data...

Vince Pickett
Clue Me In, Please
Aug 21, 2013

So here we are, halfway through 2013. You, along with everyone, are still trying to find that magic formula to...



Who's Your Data?

Rio Longacre
Instagram: Does It Matter That It Will Make Money on Your Pics?
Dec 19, 2012

Instagram announced the company will soon begin using your content to sell targeted advertising products to the highest bidder. Does...



SEO & Content Marketing Revue

Heather Lloyd-Martin
5 Tips for Top Positioning (And Converting) Page Titles
Aug 11, 2010

Wondering about a SEO content strategy that offers the biggest impact in the shortest time? Try tweaking your page titles....



Yblog

Yory Wurmser
Privacy in the Age of Big Data
Jul 10, 2013

Consumers reveal more than ever before consciously through social media and, just as importantly, unconsciously through their behaviors. This data...



The Whole Magilla

Ken Magill
What Marketers Can Learn From Maine's Political Email Idiocy
Feb 24, 2012

It finally happened. Politicians' idiotic email practices had a measurable negative effect. "Maine Republican Party chairman Charlie Webster has admitted...



Online Video Marketing Deep Dive

Eve Grey
Are Your Videos Champions of Your Brand?
Feb 3, 2014

If you advertise in an ordinary way, it's safe to expect ordinary results. However, when you take the extreme and...



Think Mobility

Greg Hickman
‘I Can't Because, I Need ... ’
Oct 7, 2013

Does this sound like you? Have you ever set up a goal, but then realized (either quickly or too late)...



Denny Hatch's Blog

Denny Hatch
The Internet Can Make You a Chump—Forever!
Sep 25, 2010

Trouble is, the Internet is rife with misinformation and if you get caught advertently or inadvertently propagating this nonsense in...



Connecting Marketing Generations: Our Opportunity

Lucky is the marketing organization that has the best, brightest and newest marketing professionals—the "Rising Stars"—working alongside its experienced, proven marketing powerhouses. Sound like your company? Well, it could be  Read More >>

Companies Mentioned:

Sections:

The 'Right to be Forgotten' - Ode to Solitude

Alexander Pope is making a 21st Century comeback. I'd love to be in Google's conference room as the team there decides just how to adhere to a European court's decision that European citizens have a right to be forgotten (on Google). Or what about email? A UK court just took a British retailer to task—John Lewis—for having a pre-checked form box for new customers that permits an email communication to the paying customer, along with an easy-to-use opt-out  Read More >>

Companies Mentioned:

Where Are All the Courageous Clients?

I was chatting with a friend of mine over lunch the other day—he's a senior creative in an integrated advertising agency (brand and direct)—and we were asking ourselves: "Where are all the courageous clients?" Where are the clients that aren't afraid to take risks—at least creatively?  Read More >>

Companies Mentioned:

White House 'Big Data' Review Recognizes Innovation and Self-Regulation

When the White House announced its intent to study the rise of "Big Data," as a citizen, I guessed there might be a lot to say about government surveillance, public safety and terrorism, in light of Snowden. As a consumer, I suspected there might be a lot of attention to data breaches, in light of the recent Target incident among others. As a working individual whose livelihood depends on data access and use for more relevant marketing, I was nervous  Read More >>

Companies Mentioned:

Where Earth Day Meets Big Data

When marketers laud the advantages of big data, it's usually in the B-to-C marketing context. Sustainable fabric company Thread LLC takes a different approach. By using granular supply chain and social impact data, Thread helps customers improve brand integrity and increase the marketability of core products. For this special Earth Day blog  Read More >>

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Beyond Data: Why 'Grit' May Matter More

This past month, I was reminded how vital it is to have grit to achieve success, that is "true grit." The sports world gave us an improbable U.S. Men's College Basketball champion in the UConn (University of Connecticut) Huskies. Only one lower-seeded team in the history of the NCAA men's tournament—Villanova in 1985—has reached the March Madness pinnacle. UConn achieved this success against all odds  Read More >>

Extended Coverage: USPS - Will It Disappear?

When your editor makes a decision to defend you in the comments section below a feature article, then the article must have hit a nerve! I talked to several mailers, and association leaders who represent them, in a feature this month in the magazine ... as I should: mailers have a lot to say about goings-on at the Postal Service  Read More >>

5 Things '60 Minutes' (Intentionally) Didn't Tell Americans About Data Brokers

Kids, "60 Minutes" is no longer U.S. broadcast journalism at its former best—it's pseudo-infotainment. Frankly, correspondent Steve Kroft and company had their own point of view that they wanted to report to whip up hysteria, and it wasn't part of any of the data-driven advertising ecosystem that anyone of us practitioners recognize. Here's what I know—that I want every consumer to know—and what CBS and "60 Minutes" should have told its viewers:  Read More >>

Companies Mentioned:

Do Consumers Love Marketing (Anymore)?

Picking up on my previous blog post, marketers have a lot of work to do, too, with consumers. Yes, we have 45-plus years of effective self-regulation on our side, and we've navigated fairly well into the digital and mobile age. We've kept self-regulation in marketing, more or less, intact where it comes to fair and free use of marketing data, even as the number of data users has grown extensively.  Read More >>

Companies Mentioned:

Hey, Lawmaker: Marketing Moves Today's Commerce, and Data Moves Today's Marketing

Members of Congress, and even the White House, seem to forget or ignore that their very own campaigns depended on the flow of information about citizens and individuals and population segments to inform their campaigns. Their respective elections prove that data and marketing in concert are very effective, especially for incumbents. Yet listen to a few among our leaders, and you'd think data-driven marketing is a consumer privacy problem begging for a government solution  Read More >>

Companies Mentioned:

USPS Exigency Becomes a Political Toss - and a Punishing Farce

With the sole exception of Sen. Tammy Baldwin (D-WI) swinging for the United States Postal Service ratepayer (you and me), January 2014 was a dismal month for those who advocate direct mail in the marketing mix ... and in February, I'm definitely looking for some love. Will we find it?  Read More >>

Have We Achieved 'Peak Mail'?

In the energy industry, a couple of years ago, there was active discussion of "peak oil"—the very point where half the world's known, proven oil reserves had been extracted and put to use, leaving less than half yet to be tapped or discovered.  In the U.S. mail industry, perhaps, too, we've reached "peak mail"—except there's no extraction and no finite supply here: simply the notion that pricing, and changing use and acceptance of mail by consumers and businesses, is driving demand...  Read More >>

Companies Mentioned:

Assessing the USPS January Rate Hike - Start the Clock

While we still wait for the Senate Homeland and Governmental Affairs Committee to move forward with a meaningful postal reform bill (the vote to mark it up has been postponed), the Postal Regulatory Commission provided some very tough news for mailers to swallow just ahead of Christmas Day  Read More >>

Keep the CPI Postal Rate Cap Alive!

There are no guarantees when "grand" budget and funding bills make their way through Congress ... there's always a chance some horse-trading will be tacked on that undermines the interests of and harms the direct marketing community. That's why I was more than an interested bystander when a federal budget deal was announced last week that seeks to keep the government funded without another costly shutdown  Read More >>

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To Honor Jerry Cerasale and the Contributions He Has Made for Us

Next month will mark a new beginning for Jerry Cerasale, a man whose countless contributions to marketers over the past four decades have served us immensely. After a career of public service and advocacy on behalf of direct marketing, Jerry is about to start a next chapter—more time with his family endeavors on his schedule, not those of Congress, the U.S. Postal Service or the Direct Marketing Association and coalitions in which he has represented us so brilliantly  Read More >>

5 Hopes for the USPS New Year

October 1 marked the New Year—that is, the 2014 fiscal year of the U.S. Postal Service. But it's the same old (sad) song, delivered by a dysfunctional Congress. Thanks to our elected Senators and Representatives, we not only have to endure not just another year of postponed reforms, but also an exigent rate case on top of a regular Consumer Price Index-capped rate hike slated for January.  Read More >>

Companies Mentioned:

Marketing Data: Do I Own My Own Name?

I've always been uncomfortable with the position taken by some privacy advocates that each of us owns our own information—and thus has some form of property rights derived from this information—and that marketers shouldn't have use of that information without first having permission and providing compensation  Read More >>

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Irrational Customers and 2013's Tip Top Marketing Campaign

Exhale, just landed from a jam-packed Direct Marketing Association DMA13 conference ... You have to hand it to New Zealanders. For two years' running, that nation's marketing practitioners have nailed a Diamond ECHO from the Direct Marketing Association's International ECHO Awards, which were presented last week during DMA13, the association's annual conference in Chicago.  Read More >>