From our days as neophyte direct response marketers, we have heard the mantra: “Test, test, test. And when you’ve done that, test some more.” The reality is there’s no substitute for well-planned and carefully executed testing to move your brand’s direct results to the next level. The complications of multichannel marketing add to the complexity of marketing programs and, as a result, testing plans. But the Web offers opportunities as well. Everything on the Internet happens quickly. And it offers significantly lower testing expense—without incurring major production costs. So why not take advantage of the benefits available online to improve your entire direct response program?
“In a magalog, copy is king, and I’m just here to help get people to read it,” proclaims designer Lori Haller, proprietor of Shadow Oak Studio, Germantown, Md. “I’ll throw in some exciting things to tease them, drag them along, pull them to the next page and the next page. Until I’ve made them want to read the whole thing, so that on the last page, they can’t wait to sign up. It’s a whole progression—like a rocket.” So what are some of the techniques that fuel her designs? Color, size, leading, bursts and bolding, to name just a few. Here, Haller shares a
Among woodworkers, Hawk tools are in a league of their own. They are the kind of tools woodworking enthusiasts dream of getting and brag about owning. Not bad for a brand that only markets through direct channels—including direct mail, live events, Internet and telemarketing—and has been without a retail presence since its manufacturer RB Industries struck out on its own in the late 1970s after some 50 years of producing tools for the likes of Sears and Montgomery Ward. For President Robb Murry, the company owes much of this tremendous word of mouth and fervent customer loyalty to the strength of its customer service
Where are the eight most likely places in a direct mail campaign for a typo to appear? According to Gayl Curtiss, managing director of The Hacker Group, a direct marketing agency in Bellevue, Wash., marketers should pay close attention to the following elements of their direct mail campaigns: 1. Phone numbers, both call and fax—it’s easy to transpose numbers. 2. The company’s name—anywhere it appears. 3. Signatory’s name—you often don’t have a proofing tool to verify the correct spelling. 4. Terms and conditions—proofers often don’t read them. 5. Address information—wherever it appears. 6. Headlines—they’re big and people blow right through them. 7. Letter set-up—vendors often retype perfect copy from laser mechanicals. 8.
Want to prevent a successful offer from fatiguing? Consider making minor adjustments to your offer and use a slightly different variation each time you mail. Omaha Steaks, for example, mails retention and acquisition efforts on almost a weekly basis. According to the company’s Corporate Communications Director Beth Weiss, since April 2001, Omaha Steaks has been mailing a free burger promotion to customers, offering everything from six to 12 free burgers, and many variations in between. The offer used in one effort that mailed in February included a scratch-off game piece that reads “Scratch Here! For up to 12 FREE Burgers.” The winning number of burgers
To achieve special visual effects on direct mail pieces that not only create more eye-catching efforts, but help to more effectively communicate messages and boost overall response, consider applying various coatings at the finishing stage. According to Jeff Banks, technical manager, continuous improvement at Menasha, Wisc.-based Banta Corp., one technique that has gained popularity over the last few years is applying a textured coating to direct mail pieces. Using a polymer, rubberized plate and an ultraviolet coating, nearly any type of raised impression can be created on a mail piece—from faux, raised fingerprints to wood grains. Other special techniques available to mailers interested in developing high-end
Some folks have a knack for gift giving. They just know the perfect gift for every special occasion, leaving you marveling at their great intuition and taste. However, while intuition may be good enough for some, Cleveland-based personalized gift retailer Things Remembered has taken gift giving closer to a science. What started as a key kiosk in a shopping mall parking lot has grown into a nationwide enterprise with approximately $300 million in sales, more than 650 retail locations and some 7 million active customers on file (another 8 million customers make up its customer archive). Specializing in personalized gifts for all occasions—everything from
In 1995, journalist, designer and editor Colin Wheildon added “international author” to his curriculum vitae with the release of “Type & Layout: How Typography and Design Can Get Your Message Across—Or Get in the Way.” In-the-know designers and marketers responded by adding his treatise to their repertoires. What made Wheildon’s concepts so intriguing is that they were based not on his own design aesthetic or anecdotes, but rather on a nine-year study into the readability and perception of various typographic elements. A decade later, Wheildon joined with writer and editor Geoffrey Heard to expand on his earlier work. As Wheildon explains, the revised edition,
When I e-mailed 99 circulation directors and consultants for this article, my response rate was a big, fat zero. It seems freemium users are tight-lipped about their successes. One publishing company achieved a 10 percent lift using a bumper sticker and plans to test an in-line package, but didn’t want its name disclosed. Another publisher polybags its magazine as part of an acquisition mailing, but maintains this is not a true freemium. A third magazine known for its freemiums asked not to be mentioned, no reason given. And on it goes. But after turning over many rocks, I found three freemium users who were less
When it comes to direct mail, there’s no denying that personalization works. And, in most cases, the more personalization you put in a package, the better. Nowhere is this more evident than in the commitment some mailers have to inline production and in the extra fees others are willing to pay for match mailings. But if the design limitations of inline aren’t for you, and the added hand work and cost of match mailings make multiple personalizations within a package cost prohibitive, you may want to try a drop-cut reply. This production technique allows a mailing to have a personalized letter and reply device