What’s more important to CX? Your people or your automation? Recent evidence from the fast food sector isn’t so good for the humans.
Ways of Thinking
‘A Game of Thrones’ in content marketing is a subject you could write a book about. But there’s a dark side to all of these metaphors.
How Tammy Nelson, CMO of American Modern Insurance Group, is building a great customer experience for the insurance industry.
The Olympics are the marketing event of the moment. So I decided to focus on the most interesting part of these games: The commercials!
I’m going to go out on a limb and guess that most of you reading this have not thought seriously about Facebook Live yet…
Being successful today often comes down to having people on your staff who have the vision to see how things fit together.