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Carolyn Goodman

The Power Punch

By Carolyn Goodman

About Carolyn

A blog that challenges B-to-B marketers to learn, share, question, and focus on getting it right—the first time.

Carolyn Goodman is President/Creative Director of Goodman Marketing Partners. An award-winning creative director, writer and in-demand speaker, Carolyn has spent her 30-year career helping both B-to-B and B-to-C clients cut through business challenges in order to deliver strategically sound, creatively brilliant marketing solutions that deliver on program objectives. To keep her mind sharp, Carolyn can be found most evenings in the boxing ring, practicing various combinations.

You can find her at the Goodman Marketing website, on LinkedIn, or on Twitter @CarolynGoodman.

 

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Missing Data Can Be Meaningful
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Marketing Success Is (Almost) All About the Data: Optimizing Customer Loyalty Behavior Initiatives
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Much of what I've learned over the years about sales, marketing and customer service has to do with the critical...



Keeping Search Profitable

Amanda G. Watlington, Ph.D.
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What if someone gave you scientific data on what hundreds of sites are doing to get thousands of top keyword...



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As I reflected on a client interaction I had this week, I thought about how helpful it is for organizations...



Triple Venti Dolce Data...

Vince Pickett
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So here we are, halfway through 2013. You, along with everyone, are still trying to find that magic formula to...



Who's Your Data?

Rio Longacre
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Wondering about a SEO content strategy that offers the biggest impact in the shortest time? Try tweaking your page titles....



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Consumers reveal more than ever before consciously through social media and, just as importantly, unconsciously through their behaviors. This data...



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It finally happened. Politicians' idiotic email practices had a measurable negative effect. "Maine Republican Party chairman Charlie Webster has admitted...



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If you advertise in an ordinary way, it's safe to expect ordinary results. However, when you take the extreme and...



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‘I Can't Because, I Need ... ’
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Does this sound like you? Have you ever set up a goal, but then realized (either quickly or too late)...



Denny Hatch's Blog

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The Internet Can Make You a Chump—Forever!
Sep 25, 2010

Trouble is, the Internet is rife with misinformation and if you get caught advertently or inadvertently propagating this nonsense in...



The Meanness of Strangers

22
 
The link between sales and marketing is undeniable. So I think it's time that working adults accept that their communications behavior—whether in email, on the phone or online—is a direct reflection of the brand they're representing. And if you're rude to me, I don't want to do business with you—ever.

I first noticed bad behavior in an email. It was from a person I didn't know, so I didn't feel compelled to open it or read it. And, if I did, I certainly didn't feel that I had to acknowledge receipt by responding, even to express my disinterest in the product/service.

I guess I deleted his emails from my in-box several times, because his fifth attempt got a little contemptuous.

"I made you a pretty incredible offer on a really good video 3 or 4 times over the past
couple of months, but you never responded ..." he complained, "I NEED TO HEAR BACK FROM YOU NOW." (Yes, it was all in caps).

I admit I hit the "Delete" button without a moment's hesitation. I resented being shouted at by this stranger. And needless to say, if I needed to produce a really good video, this would NOT be my go-to guy.

The next event was a little more irksome. I was interested in a LinkedIn Discussion Group topic on the World's most awarded print ad. By the time I joined the discussion, 55 people had already commented before me, and the comments had turned to the relationship between ad creativity and sales. Participants were musing as to whether great creative (as defined by all the awards it won) should be considered great if it doesn't generate sales for the product.

As an ambassador for the DMA's Echo Awards, I chimed in that the Echo Awards celebrate the combination of strategy, creative and results. And in my book, it's the most meaningful award because it acknowledges the difficult and creatively brilliant ways marketing folks are able to position a product in a meaningful way that drives measurable results. I thought it was a fairly innocuous comment, but apparently not.

One subscriber, who seemed to delight in posting negative comments throughout the discussion thread, turned his sights on me. "So ... all other award shows worldwide are not 'meaningful.' Congratulations. You've just offended practically every award-winning creative on the planet. Good luck with that."

While I have pretty thick skin, his slap across my face hurt—and considering my lighthearted comment, I thought he was way out of line. Looking at his LinkedIn profile, this guy was a freelancer ... and certainly one I'll avoid in the future.

But the worst offenders seem to be those that comment on blogs. It's easy to log in and add a post to nearly every blog on the web, including this one. But why do the nastiest comments always come from those who log in anonymously? I can understand that you may disagree with me, or think my post irrelevant or incompetent. But if you don't have anything nice to say, do you get a lot of satisfaction from adding a cranky comment anonymously?

We know that email has created a passive aggressive form of communication. After all, it's easy to write a snide remark and hit "send" without having to confront the recipient face-to-face. The difference is, when you send me an email, I know who you are. I can pick up the phone and respond ... or run into you at a conference or social event. Net-net, we can seek to resolve our differences, or at least have a civil discussion about them.

But an anonymous, negative post always strikes me as a coward's way out. As a result, I don't respond with a follow-up comment ... and I'm always grateful when one of my readers' leaps to my defense.

So go ahead and let me know what you think about this blog post. And don't be afraid to let all the readers know who you are.

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