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Jeff Molander

Making Social Sell

By Jeff Molander

About Jeff

If you're a business owner or marketing executive who wants insightful, jargon-free tips on making social media work for your business—FAST—you're in the right place. Jeff Molander is the authority on making social media sell. He's an international speaker, publisher, adjunct digital marketing faculty at Loyola University and an entrepreneur who co-founded the Google Affiliate Network. His book, "Off the Hook Marketing: How to Make Social Media Sell for You," is first to show how fans, readers and followers can be converted to leads, subscribers and sales. Make Social Sell is your practical resource on making social media produce leads and sales.

 

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Moving Beyond Engagement

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When it comes to social media, most business folks think “engaging” customers is a priority. But it actually isn't, according to some of today's most successful social sellers. 

These businesses are quietly selling using social media. In fact, they don't really care when a customer consumes a message or spends time with their businesses online. Because that's not really taking a step toward purchase. 

Instead, I'm finding that today's savvy social sellers have a better goal: Earning a customer response to whatever they put out on the variety of social media channels available. You see, the people I've interviewed in the past are putting answers into the hands of customers who need them. They're using social media to be useful to customers in ways that satisfies their urges. 

And in ways that create a direct response ... a way that paves a path toward purchase.  So, if you think about it, the real social media challenge is to invent ways for customers' to give useful insight on their purchase intents to you ... not just occupy time. 

Marketer's Action Item—Change the goal: Use social media to create behavior that is part of an on-going value exchange ... a purposeful system designed to sell people something.

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