Yes, building these into your strategy are the core foundations of mobile success, but mobile is more than technology …
Mobile is about your customer.
Now, I'm not here to shout out stats, because I've provided those before. And, frankly, you're here … so you know adding mobile to your business is critical.
Your customers are mobile … therefore, your business needs to be.
Now, before you go and plan your strategy and determine the appropriate tactics to reach your goals, you need to put yourself in the mobile mindset.
I recently attended Mobile Marketer's Mobile FirstLook event in New York in which many brands, such as Coca-Cola, Sephora, MillerCoors, Nissan and JetBlue discussed their strategies.
I noticed that all of these individuals work within their entire organization to help them think differently about the mobile opportunity.
Making sure you have the mobile mindset and your organization is on board and you're more likely to succeed.
Here are four tips I learned from the top brands on getting in the mobile mindset:
1. Think about your mobile opportunity across your organization.
Mobile isn't just about marketing. Can mobile enable your sales team to sell more effectively? Can mobile optimize tasks to save time? Can mobile save you money by cutting down on transaction fees?
Before you think SMS, QR Codes or apps, think "How can mobile add value to all of the other parts of my organization?"
2. Stop making it complicated.
Believe me, I know it's super complex and overwhelming to keep up with the latest and greatest technologies.
Coca-Cola focuses on six aspects of its mobile programs. Those are the six that work for THEIR business. They may not be the same for your business, but you can't worry about ALL the possibilities of mobile. Focus on the handful of things that will most impact your business.
3. Work with the right partners. Ones you can trust.
Luckily, we don't have to do all of this alone. In fact, if you try you're more likely to get frustrated and give up. Aligning yourself with the right strategic partners and technology partners is important.
Again, every business is different, so you need to make sure that the workflow and process of your partners matches the style of your business. You most likely want to enjoy working with them, too. Make sure personalities mesh well.
Finally, I don't care how big your company is. Mobile is no longer a "nice to have." No matter the size of your business, you can find someone who knows more than you do and who is able to offer services.
4. Stop waiting.
This was probably the most powerful statement of all. So simple, but it needed to be said.
With technology advancing so fast, some businesses find themselves waiting for the next great thing in order to start. Guess what? When you do that … you never start.
Listen, nobody is going to do it for you … it's on you to dive in and get the process started.
If you're dilly-dallying and finding excuses to wait just a little bit longer … quit complaining and start taking action.
Yes, you're going to make mistakes, and that's fine. But what you learn from those mistakes will be an important part of your growth.Starting now is the only way you're going to learn what works for YOUR business.