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Spam Spammity Spam. It’s Well Worth Studying.

The Old Rules Still Apply—Really!

August 2007 By Denny Hatch
11
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In the News

Selected Spam from Denny’s Yahoo! Inbox, Aug. 11, 2007
Sender (Subject)
INTERNATIONALPRIZEAWARD DPT (FROM: THE DIRECTOR)

Mrs Hadiyyah Zaahir Mohamed (Re: SINCERE ASSOCIATED NEEDED)

e-cards (School mate sent you an ecard from e-cards.com)

Information ($B$*MB$+$j$7$F$*$j$^$9 (B)

Melinda (Gotcha)

egreetings.Com (Family member sent you an ecard from greetingCard.Org!)

Rosalia ([none])

Deanne Howard (Very-very magic stick)
Yahoo! has been instructed not to filter my e-mail for spam. I want to see everything. What are the new trends? How many millions does Mme. Obi-Wan Kenobi want to transfer into my bank account from Darfur? What is the current method of spelling V*I-A*grA?

“One mathematically minded blogger who looked into it,” wrote Michael Specter in the Aug. 6, 2007, New Yorker, “found that there are 600,426,974,379,824,
381,952 ways to spell Viagra.”

Specter’s 4,600-word article is almost the last word on spam—a monumental discourse on the history, arithmetic (amount of spam and the ROI needed to make a profit), how it works and some of the key players.

Like all who write about spam, Specter’s outrage shines through, albeit far more subdued than most. But then The New Yorker is more into politesse than polemics.

Specter’s research revealed that almost 2 million e-mails are sent every second—roughly 171 billion a day, of which 90 percent are most likely spam. For spam to make a profit, the spammer needs an average of just 15 responses per million.

Being an old junk-mail junkie—and a former collector and analyst of junk mail as well as a consultant and occasional creator of junk mail—I don’t look on spam as an affront.

Rather, I see it as a challenge.

How could that 15 responses per million be upped to 100 per million?

Spam Spam Spam Spam Spammity Spam.
Spam—as applied to junk e-mail—is generally credited to a Monty Python 1970 television skit. (See YouTube hyperlink below).

The origin of the word “spam”—a contraction of “spiced” and “ham”—is equally nutty. In 1936, Jay C. Hormel of the Hormel meat packing company that desperately needed a name for a new canned meat product it had developed that was concocted of processed ham with spices added. On Jan. 31, 1936, Hormel threw a boozy New Year’s Eve party for company executives, friends and family. One of the celebrants, Ralph Daigneau, a Hormel VP, invited his brother Kenneth, an actor in the radio soap opera, “The Romance of Helen Trent.” Ken also opened on Broadway in three plays that lasted collectively a total of 30 performances.

At the party, Hormel issued a challenge to his guests: Come up with a name for the new product and you get a free drink. The person that dreams up the winning name takes the $100 prize. Throughout the evening, every time a reveler ran dry, a trial name would be shouted out and Hormel would pony up a $1 for a drink. It probably didn’t happen this way, but I imagine Ken Daigneau in the early morning hours of 1937—in a severe alcoholic haze—deciding he wanted one more drink. “Spam!” he shouted and passed out cold. When he awoke on the floor three hours later he found a $100 bill tucked in his shirt pocket. He died June 11, 1948, never knowing that he had achieved eternal fame on the yet-to-be invented Internet.

Takeaway Points to Consider:

Spam Spam Spam Spam Spammity spam (Monty Python)
http://www.youtube.com/watch?v=XZ6N5m8FpVg

Nigerian E-Mail Scam
http://419.bittenus.com/links/gottschalk.htm

DAMN SPAM: The Losing War on Junk E-mail (The New Yorker)
http://tinyurl.com/ysgyow

Your Computer Turned into a Zombie Spam Spreader
http://tinyurl.com/38m6hu

CAN-SPAM Act of 2003
http://www.ftc.gov/bcp/conline/pubs/buspubs/canspam.shtm

Web Sites Related to Today's Edition:

* “Of all the formats used in direct mail, none has more power to generate action than the letter.”
—Dick Hodgson

* “The tone of a good direct mail letter is as direct and personal as the writer’s skill can make it. Even though it may go to millions of people, it never orates to a crowd but rather murmurs into a single ear. It’s a message from one letter writer to one letter reader.”
Harry B. Walsh

* “Tell a story if possible. Everybody loves a good story, be it about Peter Rabbit or King Lear. And the direct mail letter, with its unique person-to-person format, is the perfect vehicle for a story. And stories get read. The letter I wrote to launch the Cousteau Society twenty-some years ago has survived hundreds of tests against it. When I last heard, it was still being mailed in some form or other. The original of this direct mail Methuselah started out with this lead: ‘A friend once told me a curious story I would like to share with you ...’”
—Harry B. Walsh

* “Direct mail [and e-mail] should be scrupulously honest.”
—Dick Benson
 
11

COMMENTS

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Comment *
Most Recent Comments:
Rainer Fischer - Posted on August 23, 2007
Right on the money, Denny.

I consider myself pretty savy when it comes to spam but I really had to stop and think about the new e-card version when it first came in. Luckily, common sense prevailed and I've been deleting them ever since. I wonder what the next 'idea' will be.
phil langsdorf - Posted on August 23, 2007
In an article so focused on numbers, one of the most interesting sentences concerned

"eight key copy drivers, the emotional hot buttons that cause people to act: Fear?Greed?Guilt?Anger?Exclusivity?Salvation?Flattery"

Enjoyed your article as usual, even if I did suspect something was missing.



Carolyn Goodman - Posted on August 22, 2007
Excellent article, as usual.

Too bad you just gave all those SPAMMERS more insights and ideas on how to improve their response rates while continuing to deceive the public.

Gil - Posted on August 22, 2007
Headline, headline, headline, subject line.
I'd bet most do as you do, open the junk floder, click "all" unclick the one or two that interest and mass delete the rest. Copy, no matter how good, is useless if never read.
Make it relevant to me in three to five words (no more!)and I will open it. Keep it relevant and compelling and I might even respond - but not to a site I've never heard of and I will check the underlying code to make sure it is not spoofed before I do. And if you are that good, why risk being labeled a spammer?
Rob - Posted on August 22, 2007
Interestingly enough even though I have you whitelisted this article ended up in my spam folder.
Alison Taylor - Posted on August 22, 2007
Great article, Denny! Keep us informed of your spam quest. I find it interesting that I get the same spam letters over and over, for months, they just keep at it. Sometimes I get the same spam in the space of the same week.
Max Bendel - Posted on August 22, 2007
Watched a documentary about living conditions in England during WWII. Shipped from the US, SPAM was very popular due to rationing; and I hear still is today. The documentary stated that SPAM stands for: Specially Pressed American Meat. The spice and ham definition sounds and ad-Amercian.
Lori Feldman - Posted on August 22, 2007
I guess we can take SPAM, Viagra (and its iterations) and "you have won" off the never-use-these-words-in-in-e-marketing-campaign list. Your newsletter arrived just fine in my INBOX. Another great article, Denny.
David Culbertson - Posted on August 21, 2007
Good heavens, I hope no spammers see this newsletter and get savvier about their copy!

There was an article in the WSJ at least a year ago that featured some of those people in the 15 per million spam emails. They were mostly lower middle class and had succeeded in filling their homes with junk. It was sad. Spam had become their version of the Home Shopping Network.
Dean Sims - Posted on August 21, 2007
Great article Denny. The Newsweek copy was priceless. Thanks for the tips and commentary.
Richard Armstrong - Posted on August 21, 2007
I'm with you, Denny, I have my spam filter wide open. I'd consider myself guilty of professional malpractice if I did not. It always amazes me when people in the direct marketing business complain about spam. It takes me about five minutes to get rid of what I don't want ... big deal. Not that the spammers are terribly innovative, but you can get some insight into what's working for them. At the moment I'm seeing a lot of what Gary Bencivenga dubbed the "Trojan Horse Welcome Package," in which the recipient is led to believe he has already ordered or requested something ... with subject lines along the lines of "Thanks, we've received your application..." Eventually they'll come up with something really powerful, and maybe I will be the first to apply it to old-fashioned direct mail!
Click here to view archived comments...
Archived Comments:
Rainer Fischer - Posted on August 23, 2007
Right on the money, Denny.

I consider myself pretty savy when it comes to spam but I really had to stop and think about the new e-card version when it first came in. Luckily, common sense prevailed and I've been deleting them ever since. I wonder what the next 'idea' will be.
phil langsdorf - Posted on August 23, 2007
In an article so focused on numbers, one of the most interesting sentences concerned

"eight key copy drivers, the emotional hot buttons that cause people to act: Fear?Greed?Guilt?Anger?Exclusivity?Salvation?Flattery"

Enjoyed your article as usual, even if I did suspect something was missing.



Carolyn Goodman - Posted on August 22, 2007
Excellent article, as usual.

Too bad you just gave all those SPAMMERS more insights and ideas on how to improve their response rates while continuing to deceive the public.

Gil - Posted on August 22, 2007
Headline, headline, headline, subject line.
I'd bet most do as you do, open the junk floder, click "all" unclick the one or two that interest and mass delete the rest. Copy, no matter how good, is useless if never read.
Make it relevant to me in three to five words (no more!)and I will open it. Keep it relevant and compelling and I might even respond - but not to a site I've never heard of and I will check the underlying code to make sure it is not spoofed before I do. And if you are that good, why risk being labeled a spammer?
Rob - Posted on August 22, 2007
Interestingly enough even though I have you whitelisted this article ended up in my spam folder.
Alison Taylor - Posted on August 22, 2007
Great article, Denny! Keep us informed of your spam quest. I find it interesting that I get the same spam letters over and over, for months, they just keep at it. Sometimes I get the same spam in the space of the same week.
Max Bendel - Posted on August 22, 2007
Watched a documentary about living conditions in England during WWII. Shipped from the US, SPAM was very popular due to rationing; and I hear still is today. The documentary stated that SPAM stands for: Specially Pressed American Meat. The spice and ham definition sounds and ad-Amercian.
Lori Feldman - Posted on August 22, 2007
I guess we can take SPAM, Viagra (and its iterations) and "you have won" off the never-use-these-words-in-in-e-marketing-campaign list. Your newsletter arrived just fine in my INBOX. Another great article, Denny.
David Culbertson - Posted on August 21, 2007
Good heavens, I hope no spammers see this newsletter and get savvier about their copy!

There was an article in the WSJ at least a year ago that featured some of those people in the 15 per million spam emails. They were mostly lower middle class and had succeeded in filling their homes with junk. It was sad. Spam had become their version of the Home Shopping Network.
Dean Sims - Posted on August 21, 2007
Great article Denny. The Newsweek copy was priceless. Thanks for the tips and commentary.
Richard Armstrong - Posted on August 21, 2007
I'm with you, Denny, I have my spam filter wide open. I'd consider myself guilty of professional malpractice if I did not. It always amazes me when people in the direct marketing business complain about spam. It takes me about five minutes to get rid of what I don't want ... big deal. Not that the spammers are terribly innovative, but you can get some insight into what's working for them. At the moment I'm seeing a lot of what Gary Bencivenga dubbed the "Trojan Horse Welcome Package," in which the recipient is led to believe he has already ordered or requested something ... with subject lines along the lines of "Thanks, we've received your application..." Eventually they'll come up with something really powerful, and maybe I will be the first to apply it to old-fashioned direct mail!