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Six Jolts of Sheer Delight

Tchotchke offers are back in Parade and God’s in His Heaven!

Vol. 7, Issue No. 12 | October 11, 2011 By Denny Hatch
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IN THE NEWS

Phillies Clinch NL East Title, Beat Cardinals 9-2 For 5th Straight Division Crown
PHILADELPHIA — Hunter Pence clutched a bottle of champagne and jumped around like an excited child opening Christmas presents.

The Philadelphia Phillies won another division crown, and Pence is along for his first postseason ride.

Roy Oswalt threw seven dominant innings, Raul Ibanez hit a grand slam and the Phillies clinched their fifth straight NL East title with a 9-2 victory over the St. Louis Cardinals on Saturday night.

"I've waited for this moment a long time," said Pence, the All-Star outfielder who joined Philadelphia in a trade from last-place Houston on July 29.

"It's incredible, and I'm enjoying the moment. We've got a lot of work to do still. The expectation is to win the World Series, but this is one of the steps you gotta make, and to me it's my first time, so this is great."
—Ray Parrillo
Philadelphia Inquirer, Sept. 18, 2011
Many mornings around 4:30 I am awakened by the clack and thump of The Philadelphia Inquirer and The New York Times coming through the mail slot downstairs and hitting the floor.

I don’t like these two suppliers of my morning news.

The type is smallish and the news perpetually grim: endless and expensive wars in three third-world countries, terrorist threats, Washington mired in name-calling and gridlock, massive unemployment, poverty, $14.8 trillion national debt, hurricanes, floods, droughts, starvation and earthquakes on a planet rebelling against our appalling stewardship.

Yet over a mid-September weekend these two dreary rags—plus a fascinating email offer—gave me six jolts of sheer delight.

Can you do as much for your customers?

Sheer Delight No. 1—The Philadelphia Inquirer
Philly is a serious sports town. To watch a major league baseball game on television in a town other than Boston or Philadelphia is to see vast patches of empty seats. As of this writing, Citizens Bank Park—home of the Phillies—has a record of 213 consecutive sold-out games. The atmosphere is perpetually electric.

The morning after the Phillies clinched the National League East, a traditional serious sports editor would have put a picture of Raoul Ibañez hitting the grand slam home run that sealed the deal.

Instead, what greeted me on the front page above the fold was the photograph of new right fielder Hunter Pence in the locker room drenched in Champagne and looking like the happiest man on Spaceship Earth. (See photo No. 1 in the mediaplayer at right.)

Pence, 28, who arrived in July from the sad sack Houston Astros (53 wins/100 losses) is thrilled to have a shot at a World Series ring, along with pitchers Roy Halladay, Roy Oswalt and Cliff Lee who passed up big bucks for Philly, and who with Cole Hamels, make up the most powerful rotation in all of baseball.

Pence is a fanatical student of baseball, comes to the park early, leaves late, is hitting .313 and is a huge addition to the team.

Waking up to that photograph of Pence cheered me more than a third martini used to.

What did not cheer me was the Phillies’ eight-game losing streak following their spectacular early finish, as well as Hunter Pence’s sore knee.

Takeaways to Consider

  • Over a mid-September weekend The Philadelphia Inquirer and The New York Times—plus a fascinating email offer—gave me six jolts of sheer delight. Can you do as much for your customers?
  • If you’re going to promote a product or service, think about something that is totally unexpected, utterly involving—and fun—such as the insert in The Philadelphia Inquirer dreamed up by the savvy marketers of Boardwalk Empire, who recreated a 1921 edition of the Atlantic City Daily Press.
  • “Just as The New York Times has started offering Collectibles, what products or services can you test that would generate some ancillary revenue (at a profit) from your customer base?”
  •  “What product or service are you now selling where you can move the marketing thrust 20 degrees off center and test to a slightly different universe (which is cheaper than developing something entirely new)?”

 
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