Robin Williams' Suicide: Fundraisers' Role When America Copes With TragedyAugust 13, 2014 By Heather Fletcher
Fundraisers know tragedies and disasters bring their causes front-of-mind during the grieving process. Charities see a bump in giving, which nonprofit software and services provider Blackbaud says won't sustain an organization unless the fundraisers turn those first-time givers into sustaining donors.
"Historically speaking, retention of episodic donors has been poor," Charleston, S.C.-based Blackbaud writes in 2013 research. "And reversing this trend will be critical for these organizations in the future."
- Education Can Cultivate New Donors, Help People in Need. On Monday, Reddit added this line atop its 10-month-old "ask me anything" thread with Robin Williams: "Suicide can be prevented. Please check out these resources." The link leads to seven educational threads, including suicide prevention hotlines.
On Tuesday, the outpouring of grief and fond memories on #RobinWilliams included education, such as "#Depression: Test your knowledge on this treatable condition" from @MedicineNet. The online test is reviewed by a physician and includes research from the American Psychiatric Association.
- Fundraising for Suicide Prevention. Although AFSP didn't tweet an ask, its stakeholders did. "Even if it's just $1, pls DONATE to support suicide prevention. My sis is fundraising for @afspnyc: http://bit.ly/suicideprevent #RobinWilliams," tweets @alexisgoldstein late Monday night.
- More Tips for Fundraising After Tragedies and Disasters. Seattle's nonprofit training and coaching firm Benevon provides fundraisers with seven tips to raise money "in the wake of a disaster."
- Reach out. Others would like to help in the fundraising effort.
- Huddle with "your insider group" of donors and supporters and "tell them your concerns, your worst fears and allow them to problem-solve with you."
- "Make a list of the top five things you need—no matter how big or small. Update this list daily."
- Use email and social media to tell stories in words, photos and videos. Don't forget to ask for support.
- Update supporters daily. Thank them and ask for more. "Nightly emails, tweets or Facebook posts with more stories and specific needs will keep people coming back to check in. Keep telling them exactly how to get you what you need."
- Say "thank you." Have an in-person event where beneficiaries "tell their stories and thank the donors personally."
- Keep track of lessons learned and save this list.
What other advice is there to share with fundraisers?