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How to Play ‘Gotcha!’

Peter Schiff’s brilliant, turn-on-a-dime viral marketing promotion

November 2007 By Denny Hatch
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In the News

Risk-Taker’s Reign at Merrill Ends With Swift Fall
The six-year reign of E. Stanley O’Neal at Merrill Lynch has been one of contradictions. He was a loner in an industry that places a premium on relationships. And he pushed Merrill into risky investments despite his experience as chief financial officer, where assessing risk was one of his responsibilities. Now after an $8.4 billion write-down and an unauthorized merger approach to a rival bank, Wachovia, Mr. O’Neal has lost the confidence of his board and is expected to resign as chairman and chief executive as early as today.
—Landon Thomas, Jr. and Jenny Anderson, The New York Times, October 29, 2007
Last March it was announced that New Century—a giant lender of subprime mortgages—was going out of business, followed in August by the Chapter 11 of American Home Mortgage.

Many economists predicted that this subprime debacle had a long fuse. On October 24, 2007 came the announcement that Merrill Lynch was forced to take an $8.4 billion hit in the third quarter caused by a revaluing of the bonds backed by subprime mortgages. Merrill Lynch stock fell 5.8%, its credit rating was downgraded and the overall loss for the quarter was $2.4 billion.

Last August 23rd, this e-zine took off on the subprime mortgage crash. My last words in that issue: “Wall Street stinks.”

This sentiment was echoed by Peter Schiff, president of Euro Pacific Capital and author of “CRASH PROOF: How to Profit from the Coming Economic Collapse.”

But where lenders, homeowners and—most recently—Merrill Lynch were ripped apart by this catastrophe, Peter Schiff turned on a dime and leveraged it into a magnificent viral marketing effort.

Wall Street’s Most Duplicitous and Incompetent Practitioners
When I was researching a book about the rise and fall of Priceline.com, I began to realize that among the sleaziest scoundrels in the investment arena are research analysts for the major investment bankers. They claim to be impartial while shamelessly touting stocks in which their companies have a financial position.

In addition, it was clear—from the way they wrote about the companies they were urging investors to buy—that they did not have a clue about how the businesses worked. For example, the dot-commers were burning through millions of dollars a day developing their Web sites but had zero plans for generating income to pay overhead, let alone generating a profit.

Yet the analysts—who were working for the firms that were underwriting the IPOs—were urging investors to buy, buy, buy. I wrote about Priceline.com:

The IPO price was $16 a share, and the stock hit a high of $165. For one brief moment in time (April 30, 1999), the investment community was persuaded that Jay Walker’s 35,000 square feet of sublet office space in Stamford, Connecticut, with its little assemblage of computers, exotic software, and 177 employees were worth (on paper) $23.1 billion—more than United, Northwest, and Continental airlines combined.

In just eight months, the stock went from being what the proud underwriters trumpeted as a “10-bagger!”—having increased 10 times or 1,000% of the issue price—to a negative 100-bagger. On the last trading day of the year, the stock closed at $1.31.

Takeaway Points to Consider:

* “A good plan violently executed today is better than a perfect plan executed next week.”
—General George S. Patton, Jr.

* “Today’s newspaper is tomorrow’s bird cage liner.”
—The Old Philosopher

* Do your e-mail promotions have a viral marketing option (e.g., “Please forward to a friend who may be interested in this opportunity”)?

* Do your Web offerings include benefit-oriented copy as well as factual, descriptive copy?

* Do you have an action device where it’s obvious how to reply?

* When someone does reply, does the person land on your general homepage or have you set up a special satellite page that directly relates to the e-mail you sent?

* Never forget the power of testimonials.

* Is it easy to reach a real person at your shop—either by e-mail or phone? If not, why not?

Update on a Prior Edition of Business Common Sense
Last week I described our railroad adventure on the overnight sleeper from Washington, D.C. to Chicago. On behalf of the environment, I made an impassioned plea for more money for the railroads—the most efficient means of mass transportation ever conceived. From this e-zine to the ears of the U.S. Senate, as reported in yesterday’s Wall Street Journal:

For Amtrak, the Climate Changes
With Oil Soaring, Senate Approves Big Spending Boost
By CHRISTOPHER CONKEY and DANIEL MACHALABA
October 31, 2007; Page A8

Momentum is growing in Congress to bolster Amtrak and help states expand rail service as lawmakers grow concerned over global warming, transportation gridlock and high oil prices.
In what may signal a reversal of fortune for the nation’s intercity passenger-rail network, the Senate yesterday approved a six-year, $11.4 billion bill that would authorize nearly $2 billion a year in Amtrak funding, up from roughly $1.3 billion now. The measure passed by a 70-22 vote.

URL for this article:
http://online.wsj.com/article/SB119379172012276995.html

Yea, Team!

Web Sites Related to Today's Edition:

Peter Schiff’s Web Site
www.europac.net

“CRASH PROOF: How to Profit From the Coming Economic Collapse” by Peter Schiff
http://tinyurl.com/ys4cj9

Peter Schiff on Fox “Cavuto on Business,” August 17, 2007
http://www.youtube.com/watch?v=6XtQoZAqjc8

Peter Schiff on Fox “Bulls & Bears,” December 29, 2006
http://www.youtube.com/watch?v=yoZV5jt9puc

GetHuman: Reach Live People at Hundreds of Corporations
http://www.gethuman.com/print.html
 
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COMMENTS

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Comment *
Most Recent Comments:
Anonymous - Posted on November 02, 2007
Previous poster:
"I work in an industry where if one exercises their constitutionally guaranteed right to freedom of speech, they can find their career over, or worse, blacklisted and subject to a roto-rooter job by another grossly undereducated, barely qualified, bottom of the barrel product of our NEA dominated excuse for a public education system (these are often people who failed to make it in my chosen profession, and their envy is a powerful emotion wielded like a sword against those of us who can't help but succeed in life)."

Reply: What a paranoid and pompous %X@

Respectfully,
Scared and Faceless
Brent D. Gardner, CLU, ChFC - Posted on November 01, 2007
I've always enjoyed your columns, and with rare exception, you're spot on with your analysis, and can back up your opinions with verifiable facts. For what it's worth, I share your articles with friends almost every time I read one. This article is no different, with but I take exception with one line, where you say "If I could change one thing on the Internet it would be to expose all the faceless, scared individuals who have Web sites and insist on hiding like snakes or worms under an electronic rock." I respectfully disagree with your sentiment. I work in an industry where if one exercises their constitutionally guaranteed right to freedom of speech, they can find their career over, or worse, blacklisted and subject to a roto-rooter job by another grossly undereducated, barely qualified, bottom of the barrel product of our NEA dominated excuse for a public education system (these are often people who failed to make it in my chosen profession, and their envy is a powerful emotion wielded like a sword against those of us who can't help but succeed in life). Avoiding an early career end, or roto-rooter job, is something everyone I know wants to avoid. The only way we can communicate safely is to do so anonymously. If you want to see the very real and inevitable end of freedom, think it through and take your desire to it's predictable end.

http://www.eff.org/issues/anonymity

Other than that, keep up the good work. I really do enjoy reading what you write.
Matthew Magallanes - Posted on November 01, 2007
Denny: Your advice on direct mail is dead on, and this Schiff effort was a great example of that. On that note I?d like to point out the cost. Assuming he already had a mailing list and that the forwards are free, this campaign cost just what it took to write the copy.

I have not read the book. But is it easy to ignore the larger problem. Wall Street makes billions pumping investments and they are out of control, not regulated, and pay so little penalty for their sins. While Merrill took a big hit on these funds, so did thousands of their investors. I can only hope they sue Merrill for those losses. But where is Uncle Sam? These funds made it possible for those mortgages to be sold. The Wall Street guys convinced many to invest billions in these types of funds and when the quality loans were all bought up they purchased lower quality. That enabled the mortgage operators to prey on the ignorant (or greedy) without any risk of a loss. It was, and still is a commission free for all. MM
David Garfinkel - Posted on November 01, 2007
Denny, you must have been a master carpenter in a past life or an earlier career, because... once again, you hit the nail right on the head. In so many ways.

I'll stick to your comments on email marketing. I had the dubious privilege of editing a short-lived print newsletter in 2000-2001 called "What's Working Online," and believe me, you can't even remember the names of most of the companies that were being touted as the "best known brands" at the time. One of the problems nearly all of them had was an almost religious ignorance of direct-marketing basics.

Another problem: They didn't understand the instant power of compelling email. Now make no mistake - there were people who did, but they weren't wasting time and money doing the dot-com dance. Many of them, though, are comfortable multi-millionaires today.

I would quibble with one characterization in your screed. I wouldn't call email "direct mail on glass." It's accurate, but it doesn't convey the power and immediacy for me. I would call it "direct mail on rocket fuel."
Click here to view archived comments...
Archived Comments:
Anonymous - Posted on November 02, 2007
Previous poster:
"I work in an industry where if one exercises their constitutionally guaranteed right to freedom of speech, they can find their career over, or worse, blacklisted and subject to a roto-rooter job by another grossly undereducated, barely qualified, bottom of the barrel product of our NEA dominated excuse for a public education system (these are often people who failed to make it in my chosen profession, and their envy is a powerful emotion wielded like a sword against those of us who can't help but succeed in life)."

Reply: What a paranoid and pompous %X@

Respectfully,
Scared and Faceless
Brent D. Gardner, CLU, ChFC - Posted on November 01, 2007
I've always enjoyed your columns, and with rare exception, you're spot on with your analysis, and can back up your opinions with verifiable facts. For what it's worth, I share your articles with friends almost every time I read one. This article is no different, with but I take exception with one line, where you say "If I could change one thing on the Internet it would be to expose all the faceless, scared individuals who have Web sites and insist on hiding like snakes or worms under an electronic rock." I respectfully disagree with your sentiment. I work in an industry where if one exercises their constitutionally guaranteed right to freedom of speech, they can find their career over, or worse, blacklisted and subject to a roto-rooter job by another grossly undereducated, barely qualified, bottom of the barrel product of our NEA dominated excuse for a public education system (these are often people who failed to make it in my chosen profession, and their envy is a powerful emotion wielded like a sword against those of us who can't help but succeed in life). Avoiding an early career end, or roto-rooter job, is something everyone I know wants to avoid. The only way we can communicate safely is to do so anonymously. If you want to see the very real and inevitable end of freedom, think it through and take your desire to it's predictable end.

http://www.eff.org/issues/anonymity

Other than that, keep up the good work. I really do enjoy reading what you write.
Matthew Magallanes - Posted on November 01, 2007
Denny: Your advice on direct mail is dead on, and this Schiff effort was a great example of that. On that note I?d like to point out the cost. Assuming he already had a mailing list and that the forwards are free, this campaign cost just what it took to write the copy.

I have not read the book. But is it easy to ignore the larger problem. Wall Street makes billions pumping investments and they are out of control, not regulated, and pay so little penalty for their sins. While Merrill took a big hit on these funds, so did thousands of their investors. I can only hope they sue Merrill for those losses. But where is Uncle Sam? These funds made it possible for those mortgages to be sold. The Wall Street guys convinced many to invest billions in these types of funds and when the quality loans were all bought up they purchased lower quality. That enabled the mortgage operators to prey on the ignorant (or greedy) without any risk of a loss. It was, and still is a commission free for all. MM
David Garfinkel - Posted on November 01, 2007
Denny, you must have been a master carpenter in a past life or an earlier career, because... once again, you hit the nail right on the head. In so many ways.

I'll stick to your comments on email marketing. I had the dubious privilege of editing a short-lived print newsletter in 2000-2001 called "What's Working Online," and believe me, you can't even remember the names of most of the companies that were being touted as the "best known brands" at the time. One of the problems nearly all of them had was an almost religious ignorance of direct-marketing basics.

Another problem: They didn't understand the instant power of compelling email. Now make no mistake - there were people who did, but they weren't wasting time and money doing the dot-com dance. Many of them, though, are comfortable multi-millionaires today.

I would quibble with one characterization in your screed. I wouldn't call email "direct mail on glass." It's accurate, but it doesn't convey the power and immediacy for me. I would call it "direct mail on rocket fuel."