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Don't Leave Money on the Table

19th century CEOs in the 21st century

Vol. 6, Issue No. 6 | March 22, 2010 By Denny Hatch
14
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IN THE NEWS

Michael Lewis Loves the Kindle, But Not This Week
“The coolest thing, by far, is that you think of a book you’d like to read, someone tells you about a book you’d like to read, and in 30 seconds, it’s on your screen, all of it.”
That’s author Michael Lewis, talking about the wonders of the Kindle in 2007, in a promotional video for Amazon. Alas, what Lewis says is not true about his new book.
“The Big Short: Inside the Doomsday Machine” has gotten great reviews and a big PR push in advance of its release this week. But it’s MIA on Amazon’s e-book store (and Barnes & Noble’s e-book store, as well).

—Peter Kafka, MediaMemo/All Things Digital, March 16, 2010

My wife, Peggy, and I watched the lead story of the March 14 “60 Minutes,” where Scott Pelley interviewed author Michael Lewis, who dissected the recent financial crisis. Lewis’ new book, “The Big Short: Inside the Doomsday Machine,” was hitting the publicity jackpot.

Unlike many stiff, stuffy authors, Lewis was loose, brilliant, articulate, charming and very persuasive as he detailed the stupidity and utter incompetence of former Fed Chairman Alan Greenspan, as well as the bankers, brokers, fund managers and corporate directors who contributed to the disaster.

None of them understood the toxic financial cocktail they'd mixed, nor had any clue that human nature is driven by pure greed to the exclusion of common sense and moral decency.

At the conclusion of the Michael Lewis segment, Peggy said, “He is one very smart guy.”

I agreed.

As a news junkie, I was hot. I wanted his book—NOW!

I fired up my Kindle to order it instantly—fully intending to pay cash money so I could start devouring it in the promised 60 seconds.

It wasn't available on the Kindle.

Huh?

A Personal Digression
On my left hand I have what the doctor calls “trigger fingers”—a pinky and fourth digit that painfully snap open and shut due to a mass of something or other at their bases, possibly the residue from a fracture when I was 9. And from endless hours on the computer mouse, my right hand has developed carpal tunnel syndrome, requiring a wrist brace.

As a result, I no longer buy, read or travel with heavy, cumbersome books. I order information as bits of weightless electricity that show up as books on my tiny Kindle, literally in seconds. It holds 200 titles and slips into my jacket pocket.

Launching a Product
I started out in the book business—first as a publicist, later as a traveling salesman and finally a sales manager. One lesson I learned early on: Never spend time and money advertising a book, or anything else, that's not yet available for purchase. The exceptions: films, theatrical productions and travel, where pre-orders are essential.

With a book, you pick a publication date eight, 10 or 12 weeks hence, then get bound galleys into reviewers’ hands with a personal letter, press release and author’s book signing travel schedule. At the same time, you set up TV and radio appearances and cut deals with bookstores.

Takeaways to Consider

  • You owe it to your customers to offer products in the formats most convenient to them, so long as they're profitable for you.
  • You owe it your stockholders not to leave money on the table for the competition to walk away with.
  • If you're the beneficiary of a huge and positive publicity windfall, cash in immediately. Chances are you'll never have that opportunity again.
  • “A good plan violently executed today is better than a perfect plan executed next week.”
    —Gen. George S. Patton Jr.
  • Check out “Blitzkrieg PR: How to Launch a Book, a Product, a Service—or Anything Else,” which appeared in these pages March 2008. Then forward it to your publicity/PR people.
  • Decide at the outset: Do you want to make a statement, or do you want to make money?
  • Do you have qualms about how to promote and offer a product? Create two checklists—the pros and cons as they relate to (1) the customer and (2) your company—and decide accordingly.

Web Sites Related to Today's Edition

“Objection Withdrawn, John Grisham Embraces E-Books”
http://url2it.com/ckgo

“Michael Lewis Loves the Kindle, But Not This Week”
http://url2it.com/ckhr

“The Big Short,” New York Times Review
http://url2it.com/ckgp

“The Big Short,” Amazon.com Page
http://url2it.com/ckgq

Michael Lewis Interviewed on “60 Minutes”
http://url2it.com/ckgr

Vanity Fair Excerpt From “The Big Short” (free download)
http://url2it.com/ckhh

"A New World: Scheduling E-Books"
http://url2it.com/ckgs

“Two Major Publishers To Hold Back E-Books"
http://url2it.com/ckgt

“Publisher Delays Stephen King's E-Book”
http://url2it.com/ckhb

“HarperCollins to delay new ebooks by up to six months”
http://url2it.com/ckhd

"Publishers Struggle with Strategies on When to Release Their E-Books"
http://url2it.com/ckhe

Amazon: Kindle Outsells Print Books on Christmas Day
http://url2it.com/ckhf

Why E-books Are So Expensive
http://url2it.com/ckhg

E-Readers and E-Books, the Ultimate Source of Information
http://www.teleread.org/


 
14

COMMENTS

Click here to leave a comment...
Comment *
Most Recent Comments:
Marc - Posted on April 27, 2010
Have you tried a nook?
John Vinokur - Posted on April 06, 2010
Denny, there was overkill in this article - you went into too much detail about why publishers specifically should not forget to include Kindle format (or, even worse, *decide* not to include it) in their marketing mix.

The short and simple reason, of course, is that no marketer should EVER ignore Rule Number One of Marketing, namely "Make it easy for the customer to buy!"

It is never right for marketers to decide how customers "should" buy their product(s) and send them money - rather, they must make the product(s) available in EVERY POSSIBLE WAY ... and let the customer decide.

To quote that knowledgeable marketing guru, Denny Hatch:

"Period. End of discussion."
Steve Spillman - Posted on March 24, 2010
Denny,
Great article. Four months ago I was trying to convince an author's rep in the UK to give us e-book rights and I didn't even own a Kindle myself - hypocrite! I ordered one immediately after I realized my faux pas - everything you say is true.
As for your commenters' 'Amazon is Darth Vader' ploy - get over it. E-books are an inextricable and growing part of the landscape - as much as they'd like to, Amazon won't establish an e-monopoly (maybe an oligarchy?); IPad and others will help sort out the market and the distribution system (the current book dist. system is ridiculously broken anyway). Fact is - you can't say 'boo e-books' or even 'boo Kindle' because you don't appreciate Amazon's avarice - they got the party started and they're (for a time) succeeding in setting the rules - the market and guys like Steve Jobs will see to it that the status quo won't last forever.
Finally - you don't have to love Kindle (or any e-reader) OR books; you can love Kindle AND books. Denny let me know next time you set free books on the front step - I'll be there.
Tom Plain - Posted on March 24, 2010
Tradebooks for the masses work on the Kindle or maybe some other readers, even if they all require different formats. (Too many formats.) Other books not so much: schoolbooks, college textbooks, scientific, technical and professional books. Without profit margins publishers will not publish. The Kindle is really about moving the control of profits from the publisher to Amazon the bookseller.
Richard N. Tooker - Posted on March 23, 2010
Denny: To paraphrase Charlton Heston, if you want me to give up my Kindle you'll have to pry it from my cold, dead hands. I wrote and published a science fiction book in 2004 (The Titicaca Effect) that has found new life as a Kindle download. No cost to me; just uploaded the text version, and a fair price for the reader. I don't expect to earn serious money from it, but I will get it in the hands of more readers to share the effort, which is the real point for me. Book publishers are hopelessly mired in an antiquated distribution system that ultimately has nowhere to go but into the scrap heap of things that no longer work. Print on demand chipped away at it, but eBooks are the killer app that will finally pull the plug on it. Except for unyielding traditionalists and people who buy leather-bound books by the yard to impress their friends, hardcover books are destined to become, well, 8-tracks.
John Walters - Posted on March 23, 2010
Mr. Foner's arguments would carry more weight if he were to detail the amount of profit he makes from the sale of a $30 book compared with a Kindle sale at $9.99. And of course I mean through the lifetime of a book from publish to perish. I am also intrigued that by increasing the price of electronically delivered books competition will increase and more books will be kindled. I am an accountant and always considered that I had a basic understanding of profit and loss but Mr. Foner has me worried. I would be very grateful for his insight into the economics of the book publishing industry.

Bill Wise CPP - Posted on March 23, 2010
Hi Denny,
Couldn't agree more. I bought my Kindle last year because of you and have read over 20 books so far. My current queue is at 20 more.

I thought there would be a learning curve-there wasn't. I am now scrambling to upload a book that I wrote last year in the proper Kindle format so I can sell through Amazon along with the hard copy editions.

While other digital readers are late to the game, keep a close eye on the impact of iPad as a book reader. I have already been urged by my print on demand vendor to convert and upload my books in the HTML format.

By the way, if you want your Kindle to feel like a book, buy the leather cover.
Patricia - Posted on March 23, 2010
Hi Denny-Great article! I understand exactly where you're coming from. I'm looking into an e-Reader because I commute and love reading. Carrying books is a hassle, and carrying hardcovers - I just won't do it, they're impossibly heavy and bulky to schlep back and forth on trains and planes. I can't tell you how many times I've waited around for a publisher to finally release a book's paperback edition!! Now publishers are grumbling about e-books--and delaying a book's e-book availability just like a paperback edition. They don't understand that the heady days of hardcover profit margins are GONE. They'll gain far more customers by offering binding CHOICE than by trying to constrict it. The longer they do this the more people will start searching for alternate e-content by smaller agile publishers and forget the big guys. It's just a matter of time.
Sean - Posted on March 23, 2010
I'm a 39 year old copy writer and I still love my books and use many of them for research and quotes in my work.

How would I send a hard copy to my legal department showing the quote using a kindle.

Of course, I've never even looked into getting a kindle so I have no idea what they are or are not capable of doing.
Sam Bell - Posted on March 23, 2010
As a Nook lover (no hate towards the Kindle, I just prefer the touch screen) I too have passed up a number of books due to the lack of instant availability.

I don't know about the Kindle, but I have a daily feed with blogs and information on my Nook. If that was used to remind me that a book I was interested in had just been released in e-format, I would probably buy the book then.
Will Ezell - Posted on March 23, 2010
Awesome article, Denny! And I totally agree on 2 fronts - first with respect to how smart and insightful Michael Lewis is, and second - regarding leaving $$ laying on the table.

I was getting ready to click the "Buy Now" button just last week to purchase a new Kindle for Phoebe, and I decided to look and see what books on the best sellers lists WEREN'T available on Kindle. I was shocked - about 30% of them WERE NOT AVAILABLE!

2 thoughts entered my mind:

1. I'll wait until the Kindle goes more mainstream, and has higher penetration; and

2. When it goes more mainstream, the price will drop.

Think I purchased???

Even Kindle left $$ laying on the table!!
W.R. Max Bendel - Posted on March 23, 2010
Denny,

What do you think of the SONY reader? It costs $40 bucks more than the Kindle, but it has a touch screen. Just wondering if you have an opinion.

Max

See it at (cut and paste URL): http://www.sonystyle.com/webapp/wcs/stores/servlet/CategoryDisplay?catalogId=10551&storeId=10151&langId=-1&categoryId=8198552921644523779
Peter Hochstein - Posted on March 23, 2010
Denny, let me give you another reason to love your Kindle. You can buy books with it that are only available in Europe, whether in the paper or Kindle editions.
My Kindle-happy girlfriend, a devoted Stieg Larsson fan, buys books of his not yet released in the US, by changing her Kindle account address and zip to that of the Mayfair Hotel in London. (Look up any European hotel, use that as your address. Then order. Next, change your address back.)
Moral: We're homo sapiens. We can outsmart those doofy dinosaurs. Even high tech dinosaurs.
—Peter Hochstein
Martin Foner - Posted on March 23, 2010
Denny: As usual, I take umbrage with your outrage. You don't get what has been happening from the publisher's side. Kindle, when it was the only game in town, sold books for ONLY $9.99 or LESS. And didn't give the publisher a choice. 9.99 or don’t sell it on the Kindle, so your point #3 until very recently (about two weeks ago) is invalid and inaccurate. Publishers don't like selling a $30 book for $9.99 in any format. Even I recommend holding the eBook price at 50% of the physical price. Otherwise, it turns the concept of book into eBook and then again into, what can I read for dollar. Well, if you spent all that time in publishing, you know you ain't making nuthin' selling books for dollar even if they are just bits and bytes. So, there has been a reluctance, nay, a recoil, by many publishers to do business with Kindle...most are waiting and have contracted with Apple since the iPad will NOT restrict pricing... publishers will determine their own pricing, which is as it should be. Give this situation about six months and all will be well again. Amazon announced two weeks ago it will accede to allowing higher prices on books (with the advent of competition from iPad) and so most publishers will also go Kindle in the next few months who didn't before. You have to understand what is going on in the industry behind the scenes before excoriating everyone with one broad brush. As always I love your work and your energy and insights, and as always, I'll be here to keep you on the straight and narrow about publishing.
Click here to view archived comments...
Archived Comments:
Marc - Posted on April 27, 2010
Have you tried a nook?
John Vinokur - Posted on April 06, 2010
Denny, there was overkill in this article - you went into too much detail about why publishers specifically should not forget to include Kindle format (or, even worse, *decide* not to include it) in their marketing mix.

The short and simple reason, of course, is that no marketer should EVER ignore Rule Number One of Marketing, namely "Make it easy for the customer to buy!"

It is never right for marketers to decide how customers "should" buy their product(s) and send them money - rather, they must make the product(s) available in EVERY POSSIBLE WAY ... and let the customer decide.

To quote that knowledgeable marketing guru, Denny Hatch:

"Period. End of discussion."
Steve Spillman - Posted on March 24, 2010
Denny,
Great article. Four months ago I was trying to convince an author's rep in the UK to give us e-book rights and I didn't even own a Kindle myself - hypocrite! I ordered one immediately after I realized my faux pas - everything you say is true.
As for your commenters' 'Amazon is Darth Vader' ploy - get over it. E-books are an inextricable and growing part of the landscape - as much as they'd like to, Amazon won't establish an e-monopoly (maybe an oligarchy?); IPad and others will help sort out the market and the distribution system (the current book dist. system is ridiculously broken anyway). Fact is - you can't say 'boo e-books' or even 'boo Kindle' because you don't appreciate Amazon's avarice - they got the party started and they're (for a time) succeeding in setting the rules - the market and guys like Steve Jobs will see to it that the status quo won't last forever.
Finally - you don't have to love Kindle (or any e-reader) OR books; you can love Kindle AND books. Denny let me know next time you set free books on the front step - I'll be there.
Tom Plain - Posted on March 24, 2010
Tradebooks for the masses work on the Kindle or maybe some other readers, even if they all require different formats. (Too many formats.) Other books not so much: schoolbooks, college textbooks, scientific, technical and professional books. Without profit margins publishers will not publish. The Kindle is really about moving the control of profits from the publisher to Amazon the bookseller.
Richard N. Tooker - Posted on March 23, 2010
Denny: To paraphrase Charlton Heston, if you want me to give up my Kindle you'll have to pry it from my cold, dead hands. I wrote and published a science fiction book in 2004 (The Titicaca Effect) that has found new life as a Kindle download. No cost to me; just uploaded the text version, and a fair price for the reader. I don't expect to earn serious money from it, but I will get it in the hands of more readers to share the effort, which is the real point for me. Book publishers are hopelessly mired in an antiquated distribution system that ultimately has nowhere to go but into the scrap heap of things that no longer work. Print on demand chipped away at it, but eBooks are the killer app that will finally pull the plug on it. Except for unyielding traditionalists and people who buy leather-bound books by the yard to impress their friends, hardcover books are destined to become, well, 8-tracks.
John Walters - Posted on March 23, 2010
Mr. Foner's arguments would carry more weight if he were to detail the amount of profit he makes from the sale of a $30 book compared with a Kindle sale at $9.99. And of course I mean through the lifetime of a book from publish to perish. I am also intrigued that by increasing the price of electronically delivered books competition will increase and more books will be kindled. I am an accountant and always considered that I had a basic understanding of profit and loss but Mr. Foner has me worried. I would be very grateful for his insight into the economics of the book publishing industry.

Bill Wise CPP - Posted on March 23, 2010
Hi Denny,
Couldn't agree more. I bought my Kindle last year because of you and have read over 20 books so far. My current queue is at 20 more.

I thought there would be a learning curve-there wasn't. I am now scrambling to upload a book that I wrote last year in the proper Kindle format so I can sell through Amazon along with the hard copy editions.

While other digital readers are late to the game, keep a close eye on the impact of iPad as a book reader. I have already been urged by my print on demand vendor to convert and upload my books in the HTML format.

By the way, if you want your Kindle to feel like a book, buy the leather cover.
Patricia - Posted on March 23, 2010
Hi Denny-Great article! I understand exactly where you're coming from. I'm looking into an e-Reader because I commute and love reading. Carrying books is a hassle, and carrying hardcovers - I just won't do it, they're impossibly heavy and bulky to schlep back and forth on trains and planes. I can't tell you how many times I've waited around for a publisher to finally release a book's paperback edition!! Now publishers are grumbling about e-books--and delaying a book's e-book availability just like a paperback edition. They don't understand that the heady days of hardcover profit margins are GONE. They'll gain far more customers by offering binding CHOICE than by trying to constrict it. The longer they do this the more people will start searching for alternate e-content by smaller agile publishers and forget the big guys. It's just a matter of time.
Sean - Posted on March 23, 2010
I'm a 39 year old copy writer and I still love my books and use many of them for research and quotes in my work.

How would I send a hard copy to my legal department showing the quote using a kindle.

Of course, I've never even looked into getting a kindle so I have no idea what they are or are not capable of doing.
Sam Bell - Posted on March 23, 2010
As a Nook lover (no hate towards the Kindle, I just prefer the touch screen) I too have passed up a number of books due to the lack of instant availability.

I don't know about the Kindle, but I have a daily feed with blogs and information on my Nook. If that was used to remind me that a book I was interested in had just been released in e-format, I would probably buy the book then.
Will Ezell - Posted on March 23, 2010
Awesome article, Denny! And I totally agree on 2 fronts - first with respect to how smart and insightful Michael Lewis is, and second - regarding leaving $$ laying on the table.

I was getting ready to click the "Buy Now" button just last week to purchase a new Kindle for Phoebe, and I decided to look and see what books on the best sellers lists WEREN'T available on Kindle. I was shocked - about 30% of them WERE NOT AVAILABLE!

2 thoughts entered my mind:

1. I'll wait until the Kindle goes more mainstream, and has higher penetration; and

2. When it goes more mainstream, the price will drop.

Think I purchased???

Even Kindle left $$ laying on the table!!
W.R. Max Bendel - Posted on March 23, 2010
Denny,

What do you think of the SONY reader? It costs $40 bucks more than the Kindle, but it has a touch screen. Just wondering if you have an opinion.

Max

See it at (cut and paste URL): http://www.sonystyle.com/webapp/wcs/stores/servlet/CategoryDisplay?catalogId=10551&storeId=10151&langId=-1&categoryId=8198552921644523779
Peter Hochstein - Posted on March 23, 2010
Denny, let me give you another reason to love your Kindle. You can buy books with it that are only available in Europe, whether in the paper or Kindle editions.
My Kindle-happy girlfriend, a devoted Stieg Larsson fan, buys books of his not yet released in the US, by changing her Kindle account address and zip to that of the Mayfair Hotel in London. (Look up any European hotel, use that as your address. Then order. Next, change your address back.)
Moral: We're homo sapiens. We can outsmart those doofy dinosaurs. Even high tech dinosaurs.
—Peter Hochstein
Martin Foner - Posted on March 23, 2010
Denny: As usual, I take umbrage with your outrage. You don't get what has been happening from the publisher's side. Kindle, when it was the only game in town, sold books for ONLY $9.99 or LESS. And didn't give the publisher a choice. 9.99 or don’t sell it on the Kindle, so your point #3 until very recently (about two weeks ago) is invalid and inaccurate. Publishers don't like selling a $30 book for $9.99 in any format. Even I recommend holding the eBook price at 50% of the physical price. Otherwise, it turns the concept of book into eBook and then again into, what can I read for dollar. Well, if you spent all that time in publishing, you know you ain't making nuthin' selling books for dollar even if they are just bits and bytes. So, there has been a reluctance, nay, a recoil, by many publishers to do business with Kindle...most are waiting and have contracted with Apple since the iPad will NOT restrict pricing... publishers will determine their own pricing, which is as it should be. Give this situation about six months and all will be well again. Amazon announced two weeks ago it will accede to allowing higher prices on books (with the advent of competition from iPad) and so most publishers will also go Kindle in the next few months who didn't before. You have to understand what is going on in the industry behind the scenes before excoriating everyone with one broad brush. As always I love your work and your energy and insights, and as always, I'll be here to keep you on the straight and narrow about publishing.