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Market Focus: Public Librarians

Marketing by the Book

March 2008 By Linda Formichelli
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Are you looking for a well-educated, up-to-date, tech-smart market for your product or service? Look no further than public librarians.

Librarians? Aren’t they women of a certain age with their hair in buns, wire-framed glasses perched on their noses and the ever-present index finger up against their lips shushing rowdy patrons?

If that’s the image you have of librarians, you need to update your mental files. “These people are very well-versed in technology as well as information,” says Pat Billadeau, national accounts manager for MCH, a compiler of business-to-institution data. “They know all the new things.” Here, we give you a book’s worth of details on how to target this savvy market.

Cataloging Their Data
According to the National Center for Education Statistics, there are 45,000 public librarians in the U.S. (If you include school libraries and academic libraries, that number zooms up to 137,000.) In addition, public libraries employ 91,000 people as other paid staff. The American Library Association says that there are more public libraries in the U.S. than there are McDonald’s: more than 16,000 if you include branch libraries.

If librarians are anything, it’s smart. “We’re finding a well-educated audience with probably a higher than average college achievement,” says Marge Fernbach, a senior account executive at the list management and brokerage firm Statlistics. “They are a little more educated than some because they’re readers. Their knowledge has to be broad to help the people coming into the library.” Many librarians have Masters of Library Science degrees, and also go through continuing education to stay up-to-date.

Since, otherwise, librarians’ demographics are all over the map, perhaps the best way to get a handle on them is to understand what they do and where they work. “For some people who don’t visit a library often, they would be blown away by the services that libraries offer now,” says Billadeau. “It used to be you would just check out a book. Now, there are music, movies, books on tape and a complete computer setup to search the Internet.”

Librarians are proud of all they do to serve their public (since 80 percent or more of their funding comes from local dollars, says Billadeau), from providing reading material to educating patrons; some even offer specialized research. “A lot of libraries serve as a point of business information for large companies, lawyers and so on,” says Billadeau. “Our county library has an area where businesses can come in and contract to have various research done for them. These [librarians] are professional people who really know how to do research.”
 

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COMMENTS

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Most Recent Comments:
Sarah Clachar - Posted on March 19, 2008
And there's more to this market than just the librarians . . .

I am so glad to see this article. It's easy to forget what a pivotal information center the public library is. Working for several years on public library advocacy in the non-profit sector, I was continually amazed at the vibrancy of these community information centers and the range of skills librarians bring to the spectrum of tasks they perform.

Keep in mind, public libraries often provide craft and support centers for parents (with educational toy libraries), host workshops on health issues, small business concerns, etc. They are much more dynamic than simply books - they are real community centers.

I also think it's worth noting a couple of angles for thinking of the public librarian in your marketing planning: 1. Librarians are like gatekeepers to the general public - if you can make an information product seem pertinent to them in serving their public, it will also get into the public eye. I, like many library users, borrow plenty of free materials. But often if I like something, I'll go ahead and purchase it for myself. The library serves as a kind of free trial. If you can make a pitch that your product should get some display shelf space, you're getting some good advertising.

Also, public librarians can help you understand your market better. Reference librarians are great sources for finding out what people are trying to find out about, what questions they are researching and what is stumping them. And libraries keep statistics on how often books are checked out, how many requests there are for certain books, etc. - again helping you understand what people are interested in.

As a copywriter and health writer, I consider public librarians a valuable market and a great source for helping you refine your message for your other markets.
Click here to view archived comments...
Archived Comments:
Sarah Clachar - Posted on March 19, 2008
And there's more to this market than just the librarians . . .

I am so glad to see this article. It's easy to forget what a pivotal information center the public library is. Working for several years on public library advocacy in the non-profit sector, I was continually amazed at the vibrancy of these community information centers and the range of skills librarians bring to the spectrum of tasks they perform.

Keep in mind, public libraries often provide craft and support centers for parents (with educational toy libraries), host workshops on health issues, small business concerns, etc. They are much more dynamic than simply books - they are real community centers.

I also think it's worth noting a couple of angles for thinking of the public librarian in your marketing planning: 1. Librarians are like gatekeepers to the general public - if you can make an information product seem pertinent to them in serving their public, it will also get into the public eye. I, like many library users, borrow plenty of free materials. But often if I like something, I'll go ahead and purchase it for myself. The library serves as a kind of free trial. If you can make a pitch that your product should get some display shelf space, you're getting some good advertising.

Also, public librarians can help you understand your market better. Reference librarians are great sources for finding out what people are trying to find out about, what questions they are researching and what is stumping them. And libraries keep statistics on how often books are checked out, how many requests there are for certain books, etc. - again helping you understand what people are interested in.

As a copywriter and health writer, I consider public librarians a valuable market and a great source for helping you refine your message for your other markets.