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Write It Right: Part 2

Copy the great copywriters or lose your readers

Vol. 6, Issue No. 24 | December 21, 2010 By Denny Hatch
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IN THE NEWS

Justices Are Long on Words but Short on Guidance
WASHINGTON - In June, the Supreme Court issued a decision on the privacy rights of a police officer whose sexually explicit text messages had been reviewed by his employer. Ever since, lower court judges have struggled to figure out what the decision means ...

Justice Antonin Scalia went along with the decision, but he blasted his colleagues for “issuing opaque
opinions”
...

Brown v. Board of Education, the towering 1954 decision that held segregated public schools unconstitutional, managed to do its work in fewer than 4,000 words. When the Roberts court returned to just an aspect of the issue in 2007 in Parents Involved v. Seattle, it published some 47,000 words, enough to rival a short novel. In more routine cases, too, the court has been setting records. The median length of majority opinions reached an all-time high in the last term.
—Adam Liptak
The New York Times, Nov. 17, 2010

Editor's Note: In September 2009, I wrote a Business Common Sense e-newsletter titled Write It Right: What authors can learn from the great copywriters. Now I have more to say on the topic.

Back in 2003, I sent a book proposal to several mainstream publishers, and it was rejected out of hand. The title:

"WRITE IT RIGHT: What Authors Can Learn from the Great Copywriters."

"My authors have nothing to learn from advertising copywriters," a senior editor a W.W. Norton sniffed.

I wasn't going to take months out of my life writing a book on spec and then spend a lot more time trying get it published. So, I consigned the project to the recesses of my computer and went on to other things.

Over the years I kept seeing serious lapses in communication skills by people who should know better, the most recent being the United States Supreme Court. (See "IN THE NEWS" at right.)

Members of the Supreme Court are among the most highly educated and literate men and women in America. Their business is linguistic precision. If their decisions are not understood, they are failures.

Whether creating a letter, legal brief, court decision, memo, e-mail, blog, special report, proposal, press release, advertisement, article for publication or a full-blown book, we are all authors.

And the greatest challenge to an author is capturing the reader's attention and holding it.

In my opinion, the way to learn how to write is to study the tested and proven attention-getting (and attention-holding) secrets of the elite, anonymous cadre of highly-paid (six- and seven figures a year) advertising copywriters who mobilized the English language and sent it off to sell.

"I have always believed that writing advertisements is the second most profitable form of writing," said Philip Dusenberry, Chairman, BBDO North America. "The first, of course, is ransom notes."

"Life Is One Long Sales Pitch."
"In the modern world of business, it is useless to be a creative original thinker unless you can also sell what you create," wrote advertising legend David Ogilvy. "Management cannot be expected to recognize a good idea unless it is presented to them by a good salesman."

Takeaways to Consider

  • "I have always believed that writing advertisements is the second most profitable form of writing. The first, of course, is ransom notes." —Philip Dusenberry
  • Are you writing for yourself or for your reader?
  • Ruthlessly self-edit, because most folks in business do not have professional editors to tidy up their work.
  • Delete anything that could get the reader off subject.
  • Are you giving useful background information, or are you showing off how much you know?
  • "Writing is easy, all you have to do is cross out the wrong words."
    —Mark Twain 
  • Avoid "gray walls of type."
  • Break up long passages with subheads, crossheads and new paragraphs.
  • "Use short words, short sentences, short paragraphs." —Andrew J. Byrne
  • "It takes hard writing to make easy reading." —Robert Louis Stevenson
  • "'What's all this business of being a writer? Just putting one word after another.' My reply was, 'Pardon me, Mr. [Irving] Thalberg—putting one right word after another.'"
    —Lenore Coffee (1896-1984), American screenwriter, playwright, novelist
  • "I don't know the rules of grammar ... If you're trying to persuade people to do something, or buy something, it seems to me you should use their language, the language they use every day, the language in which they think. We try to write in the vernacular." —David Ogilvy

 
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COMMENTS

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Most Recent Comments:
Donnie Bryant - Posted on January 03, 2011
Denny,

I think it's hilarious how you and Drayton Bird speak so highly of each other. I love both of you.

The points you've made here are brilliant. We as copywriters learn from EVERYONE. Would it hurt other types of writers to do the same?

There are plenty of lessons here that can be put into action, starting today. Thanks!

P.S. In reference to the Dusenberry quote, I'm willing to bet a good copywriter could make ransom-note writing even more profitable. :-)
Steve Woodburn - Posted on December 28, 2010
Denny,

Just finished a wonderful book called, "The Micro Script Rules" which is about telling complete stories in a sentence or two. Simple stories and messages that people will repeat. "Loose Lips Sink Ships" is probably one of the best taglines ever created because it's all there in four words. Less is better is the mantra I try to live by when writing my blogs, articles and everyday correspondence. I look forward to your book and best of luck.
Ed Shapiro - Posted on December 23, 2010
The points you have made are well-taken, but the US Supreme Court example -- focusing on Brown v. Board of Education of Topeka -- cherry picks a bit.

In the 1954 version of Brown, new Chief Justice Earl Warren insisted on having only a single, unanimous opinion and, even then, it deferred details on implementation until that aspect of the case was reheard a year later. And, in Brown II, 1955, the court established that school segregation must be eliminated "with all deliberate speed."

Do you know what that means? It took decades for school boards, the lower courts and the US Supreme Court to apply that concept to actual real-life situations throughout the USA, and some would argue that the job is still incomplete.

So, taken together, perhaps the Brown cases win points for brevity, but lose them back for clarity.

Valerie Lambert - Posted on December 21, 2010
Denny –

I daresay there’s another level to the direct communication you’re talking about – perhaps several.

Your “book” that you’ll be publishing will be read by many online, and for most of us in the biz, we don’t just want them to READ our copy, but to ACT on it as well. This doesn’t stop with compelling words such as “Buy,” “Donate,” etc., but directing them to a hyperlink, phone number, address, etc.

Once the customer IS online, how many clicks do they have to endure to complete the transaction? The list goes on and on, and is discussed further here - http://bit.ly/gL9Mfu - (It’s not over ‘til it’s over...if ever.)

-- Valerie Lambert
Bilou Enterprises
http://Bilou.info
Amy Fanter - Posted on December 21, 2010
Please hurry. I need that book yesterday.
Amy Fanter
Nate Abraham - Posted on December 21, 2010
Bravo. I edit articles for my newspaper, and too many "writers" think that they are being paid per word.
Pam Wright - Posted on December 21, 2010
As a writer and publisher of legal information for non-lawyers, count me in for a copy of "Write it Right."

I wrote "From Emotions to Advocacy," a book for parents and teachers about how to advocate for kids with disabilities. Since I was also the editor and publisher, one of the first lessons learned was "It takes hard writing to make easy reading."

I know you will keep us posted on your progress. Thank you!

Pam Wright
www.wrightslaw.com
Steven Caney - Posted on December 21, 2010
As a best selling author of children's nonfiction for more than forty years, I long ago found that simple declarative phrases and sentences were also the substance of good marketing communications. And to better understand the subtle differences in addressing these seemingly diverse audiences, I read (and frequently reread) David Ogilvy.

Scott Huch - Posted on December 21, 2010
Dear Mr. Hatch,

I read your comment today about "a 54-word sentence followed by a 42-word sentence." With a start, I looked up from my monitor -- then smiled.

As an aspiring, young direct mail copywriter in the early 1990s, I clipped an item from my local newspaper. It has been taped to my desk -- right next to my computer -- ever since. It is now tattered and yellow. But I keep it there as a reminder anytime I'm writing. It says:

"Tests have shown that a sentence of eight words is very easy to read; of 11 words, easy; of 14 words, fairly easy; of 17 words, standard; of 21 words, fairly difficult; of 25 words, difficult; of 29 or more words, very difficult; so this sentence with 54 words, counting numbers, is ranked impossible."

Precisely.

Ah, brevity -- what an apropos topic on the shortest day of the year!

Best regards,

--Scott Huch
Lee Pound - Posted on December 21, 2010
Denny, everyone needs to read this. As a writing coach, I see so much bad writing that people don't know is bad. I'm sharing this article everywhere I can because it is so important.

Lee Pound
Bob Paroski - Posted on December 21, 2010
Denny: Great article. For years I read articles of a more technical nature. I found myself not being able to concentrate on what the authors were saying. After awhile I believed that I just wasn't smart enough to understand their message. It wasn't until several years ago that I realized that it was not me. It was the authors. They had written at a level that most would have difficulty understanding what they were saying. Frequently they used jargon which very few would understand. When I started to read the great copywriters, I began to see how they structured their message. I learned how every sentence and basically every word was designed to hold the interest of the reader and to get the reader to read the next word and next sentence. I doubt that the writers of the Supreme Court decision that you refer to had the reader in mind. Thanks for your insight. By the way which of the great copywriters do you connect with at the deepest level? Bob Paroski www.wodcrafterscopywriting.com- - - - - - - - - - - - - - - - - - - -DH Replies: “Which of the great copywriters. . . ?” Check out books by the following: John Caples, Claude Hopkins, Vic Schwab, David Ogilvy, Ted Nicholas, Elmer “Sizzle” Wheeler, Maxell Sackheim and Robert Collier. Good hunting.

KEVIN NIELSEN - Posted on December 21, 2010
Denny,

Count me in for a copy of "Write It Right." Your audience is narrow for such specialized subject matter. Those with an interest in effective writing will gobble it up.
Click here to view archived comments...
Archived Comments:
Donnie Bryant - Posted on January 03, 2011
Denny,

I think it's hilarious how you and Drayton Bird speak so highly of each other. I love both of you.

The points you've made here are brilliant. We as copywriters learn from EVERYONE. Would it hurt other types of writers to do the same?

There are plenty of lessons here that can be put into action, starting today. Thanks!

P.S. In reference to the Dusenberry quote, I'm willing to bet a good copywriter could make ransom-note writing even more profitable. :-)
Steve Woodburn - Posted on December 28, 2010
Denny,

Just finished a wonderful book called, "The Micro Script Rules" which is about telling complete stories in a sentence or two. Simple stories and messages that people will repeat. "Loose Lips Sink Ships" is probably one of the best taglines ever created because it's all there in four words. Less is better is the mantra I try to live by when writing my blogs, articles and everyday correspondence. I look forward to your book and best of luck.
Ed Shapiro - Posted on December 23, 2010
The points you have made are well-taken, but the US Supreme Court example -- focusing on Brown v. Board of Education of Topeka -- cherry picks a bit.

In the 1954 version of Brown, new Chief Justice Earl Warren insisted on having only a single, unanimous opinion and, even then, it deferred details on implementation until that aspect of the case was reheard a year later. And, in Brown II, 1955, the court established that school segregation must be eliminated "with all deliberate speed."

Do you know what that means? It took decades for school boards, the lower courts and the US Supreme Court to apply that concept to actual real-life situations throughout the USA, and some would argue that the job is still incomplete.

So, taken together, perhaps the Brown cases win points for brevity, but lose them back for clarity.

Valerie Lambert - Posted on December 21, 2010
Denny –

I daresay there’s another level to the direct communication you’re talking about – perhaps several.

Your “book” that you’ll be publishing will be read by many online, and for most of us in the biz, we don’t just want them to READ our copy, but to ACT on it as well. This doesn’t stop with compelling words such as “Buy,” “Donate,” etc., but directing them to a hyperlink, phone number, address, etc.

Once the customer IS online, how many clicks do they have to endure to complete the transaction? The list goes on and on, and is discussed further here - http://bit.ly/gL9Mfu - (It’s not over ‘til it’s over...if ever.)

-- Valerie Lambert
Bilou Enterprises
http://Bilou.info
Amy Fanter - Posted on December 21, 2010
Please hurry. I need that book yesterday.
Amy Fanter
Nate Abraham - Posted on December 21, 2010
Bravo. I edit articles for my newspaper, and too many "writers" think that they are being paid per word.
Pam Wright - Posted on December 21, 2010
As a writer and publisher of legal information for non-lawyers, count me in for a copy of "Write it Right."

I wrote "From Emotions to Advocacy," a book for parents and teachers about how to advocate for kids with disabilities. Since I was also the editor and publisher, one of the first lessons learned was "It takes hard writing to make easy reading."

I know you will keep us posted on your progress. Thank you!

Pam Wright
www.wrightslaw.com
Steven Caney - Posted on December 21, 2010
As a best selling author of children's nonfiction for more than forty years, I long ago found that simple declarative phrases and sentences were also the substance of good marketing communications. And to better understand the subtle differences in addressing these seemingly diverse audiences, I read (and frequently reread) David Ogilvy.

Scott Huch - Posted on December 21, 2010
Dear Mr. Hatch,

I read your comment today about "a 54-word sentence followed by a 42-word sentence." With a start, I looked up from my monitor -- then smiled.

As an aspiring, young direct mail copywriter in the early 1990s, I clipped an item from my local newspaper. It has been taped to my desk -- right next to my computer -- ever since. It is now tattered and yellow. But I keep it there as a reminder anytime I'm writing. It says:

"Tests have shown that a sentence of eight words is very easy to read; of 11 words, easy; of 14 words, fairly easy; of 17 words, standard; of 21 words, fairly difficult; of 25 words, difficult; of 29 or more words, very difficult; so this sentence with 54 words, counting numbers, is ranked impossible."

Precisely.

Ah, brevity -- what an apropos topic on the shortest day of the year!

Best regards,

--Scott Huch
Lee Pound - Posted on December 21, 2010
Denny, everyone needs to read this. As a writing coach, I see so much bad writing that people don't know is bad. I'm sharing this article everywhere I can because it is so important.

Lee Pound
Bob Paroski - Posted on December 21, 2010
Denny: Great article. For years I read articles of a more technical nature. I found myself not being able to concentrate on what the authors were saying. After awhile I believed that I just wasn't smart enough to understand their message. It wasn't until several years ago that I realized that it was not me. It was the authors. They had written at a level that most would have difficulty understanding what they were saying. Frequently they used jargon which very few would understand. When I started to read the great copywriters, I began to see how they structured their message. I learned how every sentence and basically every word was designed to hold the interest of the reader and to get the reader to read the next word and next sentence. I doubt that the writers of the Supreme Court decision that you refer to had the reader in mind. Thanks for your insight. By the way which of the great copywriters do you connect with at the deepest level? Bob Paroski www.wodcrafterscopywriting.com- - - - - - - - - - - - - - - - - - - -DH Replies: “Which of the great copywriters. . . ?” Check out books by the following: John Caples, Claude Hopkins, Vic Schwab, David Ogilvy, Ted Nicholas, Elmer “Sizzle” Wheeler, Maxell Sackheim and Robert Collier. Good hunting.

KEVIN NIELSEN - Posted on December 21, 2010
Denny,

Count me in for a copy of "Write It Right." Your audience is narrow for such specialized subject matter. Those with an interest in effective writing will gobble it up.