E-commerce Link: Easy-to-read E-mail
Make your e-mails work harder and smarter for better results
July 2007 By Regina BradyHere are a few ideas you can incorporate into your e-mail campaigns to make sure they effectively convey your message and produce better results.
Where Are the Images?
More than 60 percent of e-mail recipients have reported some type of image blocking. ISPs routinely block images. This also is a problem for B-to-B marketers because recent versions of Microsoft Outlook have image blocking as part of its default settings. So, rather than viewing your carefully crafted campaign, recipients may see the dreaded red “X.”
In its study, “The Best and Worst of Email Marketing in 2006,” Forrester Research reviewed e-mails from a variety of well-known consumer and B-to-B marketers and found that 40 percent of the e-mails were impossible to understand without graphics. Don’t let this happen to your program.
To overcome this challenge:
• Make sure you include a link near the top of your message that allows people to click through to a Web version of your e-mail.
• Include both text and images in your e-mail. You should aim to have at least 60 percent of your content in text. It takes more preparation time to create text in HTML, but the end result is that more of the message and product information will be viewable if the images are blocked.
IBM’s e-mail newsletter ForwardView (shown, below) is an example of a well-crafted message from an image-blocking standpoint. Even though the images are suppressed, the content readily is accessible.
• Encourage recipients to add your e-mail address to their address book and safe lists. A perfect way to call attention to this tool is in your welcome message, but you also can include this as a prompt in your regular mailings. In a recent study, Epsilon found that 65 percent of consumers either sometimes or always add trusted senders to their address books.
• Use ALT tags to name your images. These tags commonly are used on Web sites so that when a person moves over an item, the name of the item appears. This feature also can be used in e-mails. For example, you might restate your key promotion copy in the ALT tag. This is not a perfect solution: Only some e-mail clients will display ALT tags, but it will improve the user experience for some of your recipients.




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