IBM to Acquire Silverpop to Help Marketers Deliver Personalized Customer Engagements

ARMONK, N.Y.—April 10, 2014—IBM today announced a definitive agreement to acquire Silverpop, a privately held software company based in Atlanta. Silverpop empowers marketers with cloud-based capabilities that deliver personalized customer engagements in highly scalable environments and will accelerate IBM’s leadership in marketing automation. Financial terms of the deal were not disclosed.

The breadth and depth of IBM’s enterprise marketing portfolio, combined with Silverpop’s award-winning marketing automation and real-time personalization technology, will create the most complete and advanced customer engagement solution for businesses of all sizes and all scenarios—from startups to multinational enterprises. For example, a mobile service provider can discover if a customer is an early technology adopter and serve up permission-based marketing offers via mobile messages for the hottest new smartphone just before the customer’s contract expires. Silverpop provides deep customer insights and an intuitive engagement engine that will help reduce the complexity of omnichannel marketing, making it easier to personalize the customer experience no matter where the customer sits on their brand journey.

Silverpop extends IBM’s client base to power the marketing capabilities of 8,000 organizations in more than 50 countries around the world. Leading companies—such as Mazda, Stonyfield Farm and Advanced Micro Devices—use Silverpop to engage customers in both business-to-business and business-to-consumer scenarios. These organizations can now realize the complementary benefits of IBM’s platform, already recognized as a world leader in marketing automation technology.

Adding to IBM’s portfolio of more than 100 software-as-a-service offerings, Silverpop empowers marketers with easy-to-use cloud-based capabilities that can be quickly and cost-effectively deployed, with little technical knowledge, to adapt to changing customer demands. This equips marketing, e commerce and service professionals with tools that allow them to directly design, execute and measure personalized interactions to acquire new customers, drive sales and build brand loyalty. This also accelerates time to value and reduces total cost of ownership with a fully cloud-based solution.

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