IBM to Acquire Silverpop to Help Marketers Deliver Personalized Customer EngagementsApril 11, 2014
The breadth and depth of IBM's enterprise marketing portfolio, combined with Silverpop's award-winning marketing automation and real-time personalization technology, will create the most complete and advanced customer engagement solution for businesses of all sizes and all scenarios—from startups to multinational enterprises. For example, a mobile service provider can discover if a customer is an early technology adopter and serve up permission-based marketing offers via mobile messages for the hottest new smartphone just before the customer's contract expires. Silverpop provides deep customer insights and an intuitive engagement engine that will help reduce the complexity of omnichannel marketing, making it easier to personalize the customer experience no matter where the customer sits on their brand journey.
Silverpop extends IBM's client base to power the marketing capabilities of 8,000 organizations in more than 50 countries around the world. Leading companies—such as Mazda, Stonyfield Farm and Advanced Micro Devices—use Silverpop to engage customers in both business-to-business and business-to-consumer scenarios. These organizations can now realize the complementary benefits of IBM's platform, already recognized as a world leader in marketing automation technology.
Adding to IBM's portfolio of more than 100 software-as-a-service offerings, Silverpop empowers marketers with easy-to-use cloud-based capabilities that can be quickly and cost-effectively deployed, with little technical knowledge, to adapt to changing customer demands. This equips marketing, e commerce and service professionals with tools that allow them to directly design, execute and measure personalized interactions to acquire new customers, drive sales and build brand loyalty. This also accelerates time to value and reduces total cost of ownership with a fully cloud-based solution.
"The acquisition of Silverpop turbocharges IBM's ability to put the customer at the center of any organization," said Craig Hayman, GM, Industry Cloud Solutions, IBM. "Now, nearly any marketing, commerce or customer service professional from any business will have the ability to deliver the kinds of personalized customer experiences that make a measurable impact on the brand experience and the bottom line."
"By engineering a solution that uniquely delivers personalization through automation, our team has solved one of the most complex challenges facing marketers today," said Bill Nussey, CEO, Silverpop. "Combined with the power of IBM's portfolio and worldwide partner ecosystem, we can advance our mission to help organizations build customer relationships one at a time on an even grander scale."