Online Marketing : Pushing the Online Envelope
One better: How brands are upping their online strategiesSeptember 2013 By Andrea Syverson
Sometimes, when challenging my clients to think innovatively, I pull out Scrabble and take out two powerful letters, the E and the R. I then ask brand leaders to brainstorm words using those two letters as prefixes and suffixes.
We make lists like these: REfresh, REinvent, REinvigorate, REpurpose, REmind, REmodel, REengergize and others such as strongER, easiER, quickER, slowER, kindER. Then we spend our time using those words as prompts and lenses to examine our existing marketing strategies and see how we can go one better: One better than where we are now, one better than the competitive offering, one better than our customer expects. It's our jumping off point for deeper strategic thinking, for pushing the envelope, for getting us out of our comfort zones.
It's apparent that a few "RE" concepts are top-of-mind for many marketers these days. Marketing tactics like retargeting and remarketing are being employed in order to get customers to rethink about the brands they once searched or bought from. These tactics, if used properly, can remind customers about a purchase (or abandoned purchase) and incentivize them to take action, or to take even more action.
Pushing Customer Needs
Companies like Pinkberry yogurt are using online tactics like email to boost their loyalty programs by driving downloads of mobile applications via email. Others, like King Arthur Flour, let customers who order online know just how many more products they can add to orders without increasing shipping charges. Both of these smart marketers put their customers' needs first and challenge themselves to make their brand experiences more helpful, useful and relevant to the niches they serve.
"Companies have to continually up their online game and stay one step ahead of their customers' needs. From retargeting email campaigns to reinvesting in lapsed customers, it's important to continuously interrogate the database to develop relevant (and profitable) marketing opportunities," shares Hemisphere Marketing President Gina Valentino about these types of practices.
Brene Brown, researcher and author of the book "Daring Greatly," writes, "maybe stories are just data with soul."
I believe brand leaders make excellent storytellers. How are you remixing your data to find soulful opportunities to reconnect with your customers?
Pushing the Screen