EchoSign's Jason Lemkin on Using B-to-B Direct Marketing Tactics to Enter the Real Estate Vertical
January 6, 2010 By Heather FletcherCurrently, real estate is a small but quickly growing vertical for [us]. In '09, 8 percent of our free accounts from SEM/SEO initiatives are real estate companies/agents. Direct marketing to these free accounts includes five informational/promotional e-mails spaced over 60 days. The objective of the direct e-mails is to convert the free account to a paying account. In addition to the direct e-mails, about 15 percent of the free accounts are given a "check-in" phone call.
TM: How is EchoSign improving its direct marketing strategy, going forward?
JL: In 2010, our strategy will continue to focus on enterprise departments and new verticals. In the enterprise, we'll further penetrate sales organizations and other internal departments such as HR, finance, legal, procurement. In vertical markets, we'll focus on telecom, insurance and real estate by establishing key partnerships with trusted resources in these verticals.
TM: What role does social media play in EchoSign's direct marketing strategy?
JL: Social media is a growing sector for [us] and is primarily used as a vibrant way to "listen to the customer" and tap into customer trends and requirements. EchoSign is active on Twitter (@fromEchoSign), and we use the channel to listen and engage with our customers. We also have a company blog ... and much of the topics we blog about come from paying close attention to what our customers, prospects and the industry are buzzing about on Twitter. Since we are ... still in "education mode," we have found this to be an effective strategy to deliver content that increases awareness and drives adoption.
In addition, [our] novel Twitter integration allows sales teams worldwide to "ring the bell" on Twitter the moment a deal is signed and closed. Good-natured competition and bragging rights about closed deals has long been part of the fun, and hunt, of the sales rep.
EchoSign-for-Twitter takes that to the next level by allowing sales reps and sales teams to auto-tweet the moment a deal is signed, and to auto-tweet how quickly they've closed a deal (contents of the deal are excluded).
TM: What sort of results is EchoSign seeing from its direct marketing efforts in the real estate space?
JL: ... Currently real estate accounts for 3 [percent] to 4 percent of EchoSign's revenue. So while very small, it has risen to 3 [percent] to 4 percent in less than six months. So it is a fast-growing segment of the business.




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