Merkle Partners With Twitter to Provide Tailored Audiences Solution

COLUMBIA, Md.—Merkle, a leading technology enabled, data-driven customer relationship marketing (CRM) firm and a large privately held agency, on Tuesday announced it has been chosen by Twitter as a partner provider of the social network’s new tailored audiences solution. The CRM-based targeting solution enables advertisers to define their own groups of existing and target customers and connect with them on Twitter, bringing the power of direct marketing to the Twitter platform.

The tailored audiences solution provides the ability to create audience segments derived from email addresses. Advertisers can now reach a more relevant user base by including, excluding or expanding upon an initial CRM targeting segment. Brand and direct response advertisers can use CRM-based tailored audiences to drive awareness and engagement, customer loyalty and conversions with existing customers, as well as drive new customer acquisition.

“Merkle is delighted to partner with Twitter to help propel the activation of our clients’ first-party data,” said Craig Dempster, EVP, CMO, Customer Experience Group Leader. “We see Twitter’s tailored audiences solution as a clear manifestation of addressability at scale that is afforded by the digital audience platforms. We believe that it represents a distinct opportunity for brands to hone their skills as platform marketers, to utilize real-time data, analytics and technology to achieve competitive advantage.”

About Merkle
Merkle, a technology enabled, data-driven customer relationship marketing (CRM) firm, is a large privately held agency. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. By combining a complete range of marketing, technical, analytical and creative disciplines, Merkle works with clients to design, execute and evaluate connected CRM programs. With more than 2,000 employees, the privately held corporation is headquartered in Columbia, Md. with additional offices in Boston; Denver; Little Rock; London; Minneapolis; Montvale, N.J.; Nanjing; New York; Philadelphia; Pittsburgh; San Francisco; Hagerstown, Md. and Shanghai. For more information, contact Merkle at 1-877-9-Merkle or visit

Related Content