3 Ways Siri Is Raising the Stakes for Voice-Based Interactions

Siri on the iPhone 4S

For marketers, Siri—Apple’s voice-based digital assistant—is much more than a plaything for gadget geeks. It’s a game-changer that will reshape search and transform the way consumers forge digital connections with companies.

Although Siri can perform a range of functions—including text messaging, reminders, calendaring and more—the capability that’s getting the most attention is search. Rather than entering search criteria into a text-based box, consumers can now access search through voice-based interactions.

In many ways, Siri represents the opening salvo in the transition to voice-centered search interaction—an acknowledgment of the important role voice communication plays in our everyday lives and now, in the technologies we rely on to make our way in the world.

Will this transition happen overnight? No. But the arrival of Siri on the consumer scene underscores the need for brands and marketers to seriously address the role of voice interactions in search optimization. Brands that ignore the importance of voice interactions in search will do so at their own peril, potentially jeopardizing their ability to connect with large segments of consumers as voice-based technologies evolve.

1. Siri Changes Consumer Search Habits
Siri alters consumer search habits because it transfers search from clicks to conversations. Using Siri technology, consumers have the ability to conduct search through talk and to continue the search conversation through seamless, Siri-driven connections with companies.

For example, users who are in the mood for Chinese food can speak their craving to Siri and be routed (by Siri) to a local Chinese restaurant of their choosing. Once connected, the conversation continues and the user has the option of placing an order, making a reservation, and so forth.

Why are voice-based consumer search habits important? Because, according to AdInsight, 43 percent of all Internet search sales conversions happen by phone. It’s a reality that a consumer who is driven to make a purchase—especially those requiring some type of investment—would rather talk to someone than sift through information online.

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  • MartyK

    I think the Siri technology is terrific, but what makes it special is its ability to speak back to the user. Droids also enjoy the ability to perform voice based searches and commands. Comparing my Droid with my son’s Apple 4S, sometimes I can get more info faster with a voice command search than Siri. The point of the article, however, is correct. Voice commands are changing the game and will likely become the future. When 2001 A Space Odyssey was released in 1968, I bet very few in the audience thought they would ever live to see the modern day HAL come true.