Retail Brands on Twitter Aren’t Tweeting

Yesterday I reported on research that found too many social media updates can be a real turn off to many consumers. Today’s report looks at the opposite end of the engagement scale and finds that some brands on social media aren’t doing enough. When the Acquity Group analyzed customer engagement among Interbrand’s 2012 Best Retail Brands, it discovered that while every brand on the list except one has a Facebook page, and almost all (45 out of 50) are on Twitter, just 12 brands had a presence across all major social outlets (Facebook, Twitter, Instagram, Pinterest and YouTube).

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