Today, Facebook will send its largest email blast to date, informing all 1 billion users that it’s proposing to modify the site’s governance structure and remove the ability for users to vote on changes. Currently, if proposed changes get more than 7,000 comments, all users may vote on them. And if more than 30 percent vote for or against the changes, their decision is binding. Facebook wants to replace this system with a focus on soliciting high-quality feedback through new features. This would prevent votes from being triggered by copy-and-paste comments drummed up by fringe privacy activists, like Europe vs....
Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value
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